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Although Asia Pac maintains the majority share of new center setups, its share has declined as other regions, particularly Nearshore Europe, have grown
Global services operating costs: Focus on Central & Eastern Europe
Even excluding Brazil, which is more than 5x the annual BPO operating cost per FTE of India, annual BPO operating cost per FTE varies by more than 200% across cities and regions
Annual ITO operating cost per FTE varies by more than 4x across regions
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