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Contact Center Outsourcing (CCO) – Service Provider Compendium 2017
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Life Sciences Clinical and R&D IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2017: Making Innovation Great Again!
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Contact Center Outsourcing Annual Report 2017 – Disruption is Here: The End of Contact Centers as We Know Them
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Analytics Business Process Services (BPS) – Service Provider Compendium 2017
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IT Security Services – Market Trends and PEAK Matrix™ Assessment: “Security – The Biggest Digital Insecurity”
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Future of Banking – “Experience First”: Banking ITO Annual Report 2017
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Banking BPO Annual Report 2017: Disruption Does Not Discriminate – Banks Embracing Digital to Stay Relevant
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Simpler, Smarter, and Seamless Capital Markets – The Digital Revolution: Capital Markets ITO Annual Report 2017
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Life and Pensions Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017
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Digital Expectations of Buyers Transforming the Service Provider Landscape – Insurance AO PEAK Matrix™ Assessment 2017 and Profiles Compendium
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Business Process Services Delivery Automation (BPSDA) – Service Provider Profile Compendium 2017
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Life Sciences BPO – Annual Report 2017: Personalization Bug Biting the Market
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Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017
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Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017
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Recruitment Process Outsourcing: Service Provider Landscape with PEAK Matrix™ Assessment 2017 – Asia Pacific
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Banking BPO Service Provider Profile Compendium 2017
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Life Sciences Clinical Trials – PEAK Matrix™ Assessment for Products 2017
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Managed Service Provider (MSP) – Service Provider Landscape with PEAK Matrix™ Assessment 2017
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Procurement Outsourcing (PO) – Service Provider Profiles Compendium 2017
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Property and Casualty (P&C) Insurance BPO Service Provider Profile Compendium 2017
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Digital Services – PEAK Matrix Assessment and Market Trends 2017: “Redefining Customer Experience with Digital”
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Healthcare Provider Annual Report 2017: Will the Real Value-Based Care (VBC) Please Stand Up?
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Healthcare Payer IT Services – Service Provider Landscape with PEAK Matrix™ Assessment 2017
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