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Industry Insights – Banking (Retail and Commercial)
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Insurance - BPO – Buyers’ Perception of the Service Providers’ Ability to Deliver on their Expectations
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Leading Innovation and Creating Value: The 2019 Imperative for GICs
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The Dissatisfaction Conundrum: What Clients Are Not Telling Service Providers?
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Upcoming Contract Renewals - Application Services 2019
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Upcoming Contract Renewals - Cloud & Infrastructure Services 2019
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Future Proofing Credit Unions from the Digital Onslaught
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Customer Experience Trailblazers: Top 11 Startups in Customer Journey – Experience Spearheading the Digital Economy
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Makings of a Successful Sourcing Relationship – Deal Trends in Healthcare Payer BPS Market
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Healthcare Report Card 2018 – A Guidebook of Key Trends and Service Provider Performance
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Growth of BPO in Travel & Hospitality – Delivering Customer Experience Takes Centerstage
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Managed Service Provider (MSP): A Peek into the Buyer’s Mind – Making Contingent Workforce Management Future-Ready and Digital Outlook are the Cue to Buyer Satisfaction
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Achieving Employee Experience – A “How-to Guide” for Enterprises
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Life Sciences Report Card – Outlook for 2019 and Enterprise Initiatives and Service Provider Performance in 2018
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Industry Insights – Capital Markets
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Global Hotspots – Analytics in BFSI
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Enablers of a Unified Customer Experience (CX) – Omnichannel CX Trailblazers
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European Digital Services Talent Handbook: Prepare for Digital Disruption
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BigTech Battle: Digital Experience Platforms (DXP) Assessment – Rise of the Digital Experience Platform
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Workday-based Human Resources Business Process Services (HR BPS) – Climbing up the HR Operating Model Maturity Curve
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Enterprise Perspectives on Next-Generation of Outsourcing – Moving From Services Delivery to Business Orchestration
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The Changing Priorities of Chief Financial Officers (CFOs) and Chief Procurement Officers (CPOs)
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Global Locations Annual Report 2019: Demand for Next-gen Services Defining Locations Strategies | Risk Watch
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Global Locations Annual Report 2019: Demand for Next-gen Services Defining Locations Strategies | Locations PEAK Matrix™
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Global Locations Annual Report 2019: Demand for Next-gen Services Defining Locations Strategies | Key Trends Shaping the Landscape
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