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Emergence of Western Europe for Centralized Global Service Delivery to Europe
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India Takes the Pole Position in Talent Availability for Automotive Engineering Services
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Talent Model and Location Hotspots for Service Delivery Automation (SDA) Center of Excellence (CoE)
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Exploring the Middle East Healthcare Opportunity
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Digital Force Multiplier – A Cloud Adoption Story in Banking and Financial Services: Public Cloud First
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Healthcare IT Security Services – Market Trends
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How Good are CCO Providers in Providing Digital Customer Experience – Buyers’ Perspective
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Overview of Global Sourcing in Oil & Gas Vertical
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United States Shared Services Landscape – Facing Digital Winds-of-Change in a Tight Labor Market
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Top 20 Automotive Trailblazers: The Value Chain Disruptors
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Digital Enablers – State of Application Programming Interface (API) Adoption in Banking: The Open Banking Revolution
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Brexit, GDPR, and Digital Winds of Change: Disruption or Transformation of Service Delivery to the United Kingdom and Ireland?
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Artificial Intelligence in Global Services – State of the Market Report – 2017
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Business Process Services Delivery Automation (BPSDA) – State of the Market Report – 2017
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Poland Tier-2/3 Cities: Complementing Tier-1 Cities or Carving a Niche for Digital Services?
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The Business Case for RPA and Chatbots in Contact Centers
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Digital Interactive Agencies – Market Report 2018: Digital Marketing in the Cognitive Era
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Building a Workforce of the Future – Upskilling/Reskilling in Global In-house Centers
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RPA Implementation in GICs – Learnings and Best Practices
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BFSI GICs: Orchestrating Their Way to Digital Growth
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Top 20 Software Engineering Trailblazers: The DevOps Enablers
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Top 30 IT Security Trailblazers: Rise of the “Digital” Security Paradigm
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Upcoming Contract Renewals - Application Services 2018
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Upcoming Contract Renewals - Cloud & Infrastructure Services 2018
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Healthcare Report Card 2017 – Enterprise Initiatives and Service Provider Performance
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Life Sciences Report Card 2017 – Enterprise Initiatives and Service Provider Performance
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The Great Digital Divide: Is Customer Dissatisfaction the New Normal? A Blueprint to Rethink Your Digital Services Portfolio
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Reimagining Talent Acquisition in a Digital-First Era
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Role of Artificial Intelligence (AI) and Cognitive Solutions in Delivering Customer Experience of the Future
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The Evolving Customer Experience Management (CXM) Talent Model: The Rise of the Super Agent
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Multi-Process Human Resources Outsourcing (MPHRO): A Peek into the Buyer’s Mind – Are Digital Offerings Falling Short?
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Reinventing Usage-Based Insurance (UBI) with Telematics, Mobility, and Analytics
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Additive Manufacturing – Defining New Frontiers in Digital Manufacturing
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Supply Chain Excellence – Demystifying the Digitalization Journey
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Securing Digital Experiences in Banking and Financial Services – State of Digital Identity Services Market
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Leading the Pack: Trends for the Top 200 Engineering Research & Development (ER&D) Enterprises
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Are Buyer Expectations Outpacing Provider Capabilities?
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Digital Effectiveness in Retail Banking | Focus on Banks in the UK and Europe: Identifying Digital Banking Leaders in the Open Banking Era
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The Growing Importance of Supplier Management for Perfect Harmony of Ying (Buyer) and Yang (Supplier)
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Healthcare Provider BPO Market – Deal Trends Report 2018
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Global Locations Annual Report 2018: Service Delivery Portfolios in a Disrupted World | Part 2: Locations PEAK Matrix™
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Global Locations Annual Report 2018: Service Delivery Portfolios in a Disrupted World | Part 3: Risk Watch
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Global Locations Annual Report 2018: Service Delivery Portfolios in a Disrupted World | Part 1: Key Trends Shaping the Landscape
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Pharma Sales & Marketing: Old Strategies Into New Methods | Focus on Transmutation Rather Than Transformation
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Healthcare Payer BPO Market – Deal Trends Report 2018
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Contact Center Services for the U.S. Market: Location Strategies for the Digital World
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AI Trailblazers: Top 16 Startups in Software Development Life Cycle (SDLC) - Software Learning to Make Software
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Buyer Satisfaction with Robotic Process Automation (RPA) – How Far or Close is Reality from Hype?
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Health & Welfare Benefits Administration Outsourcing (H&W BAO) Market Report 2018 – Unlocking Value Through Improved Employee Experience
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Digital Effectiveness of Wealth Management Firms in North America – Harnessing the Power of AI and Data Analytics
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