This assessment provides an independent view of service providers’ market positions in key delivery locations. Sourcing leaders leverage this assessment to select the right service provider(s) in specific locations. For providers, the assessment acts as a credential when pitching a location as part of their outsourcing solution. Our first report covering the Mexico market was released in January 2024. To understand more about the assessment and our first report, please click here.

Service Provider Compass™ – Global Services Delivery from Poland: We have initiated research efforts for the second assessment covering delivery from Poland for the following three functions:

• Customer Experience Management (CXM)
• Finance and Accounting (F&A)
• Information Technology – Application Development and Maintenance (IT-ADM)

As you have expressed an interest in participating in the assessment, please fill out the form, and we will reach out to you with the link to participate in the assessment for Poland.