Search Results

Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations’ expectations. Despite long-term engagements, organizations frequently find inadequacies in services delivered by their […]

Outsourcing

The healthcare outsourcing landscape is evolving rapidly as financial pressures, technological advancements, and regulatory shifts drive payers and providers to rethink their operations.   The outsourcing market is far from immune to these trends, and leading service providers are now actively […]

Mid-Market Organizations

This role is part of the BPS Pricing cluster within the Commercial and Solution Analytics (CSA) practice, which assists buyers and service providers with pricing decisions in BPO outsourcing arrangements.

Inside sales outsourcing is being transformed by a wave of leading-edge technologies, including AI, automation, and advanced analytics. These powerful technologies are enhancing lead scoring and predictive analytics, maximizing automation’s role in streamlining tasks, and advancing data-driven strategies for smarter […]

As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some. The growing adoption of […]

In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of growth. This webinar provided […]