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Persistent economic uncertainty, geopolitical instability, and intensifying regulatory demands are ongoing pressure points for outsourcing leaders, particularly when it comes to supplier strategies. This webinar explored the key 2025 trends shaping how organizations are optimizing outsourcing…
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State of the Market March 28, 2025
Multi-process Human Resources Outsourcing (MPHRO) State of the Market 2025
As the business landscape evolves, Chief Human Resources Officers (CHROs) face growing challenges. They must balance cost reduction with delivering a superior Employee Experience (EX). As AI becomes mainstream, CHROs must lead workforce transformation and mitigate… -
2025 is proving to be a pivotal year for the Business Process Outsourcing (BPO) industry. At one end, there seems to be an exuberance of artificial intelligence (AI), and at the other end, there is noticeable…
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Over years of tracking outsourcing demand patterns and service provider performance, Everest Group has noted a persistent trend: value from outsourced services often falls short of organizations’ expectations. Despite long-term engagements, organizations frequently find inadequacies in…
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Outsourcing View the full Report
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As the global services landscape continues to evolve, 2024 has brought unique challenges. While the cost of delivering global services continued to increase, pricing came to a standstill for many services and even declined for some.…
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Provider Compendium Nov. 27, 2024
Recruitment Process Outsourcing (RPO) Services – Provider Compendium 2024
Recruitment Process Outsourcing (RPO) is gaining worldwide adoption, driving the demand for regional expertise and consistent delivery across geographies. Amid volatile market conditions in 2023, enterprises sought flexibility, adaptability, and scalability from their RPO providers. Regional… -
The healthcare outsourcing landscape is evolving rapidly as financial pressures, technological advancements, and regulatory shifts drive payers and providers to rethink their operations. The outsourcing market is far from immune to these trends, and leading service…
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Register on LinkedIn The outsourcing industry is in the middle of a pricing reset. New AI-driven savings levers, elevated competitive intensity, and the push to retain or win deals at any cost are reshaping commercials across…
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Sep. 05, 2025
Four Attributes Defining Large and Mega Application Outsourcing Deals | Market Insights™
Application Outsourcing -
Market Insights™ Jan. 21, 2025
Challenges of SMB and Mid-Market Organizations Leading to Increased F&A Outsourcing
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Blog Aug. 05, 2025
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Healthcare providers have long navigated a complex web of operational and financial pressures, from rising administrative costs and chronic workforce shortages to fragmented revenue cycle processes. But a new layer of volatility is pushing the ecosystem… -
Join Everest Group's Lokesh Goyal, Practice Director, for an insightful webinar on the Role of Outsourcing RPO in Talent Acquisition Strategy. Designed specifically for HR professionals and Talent Acquisition Managers, this session will explore how strategic…
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Event June 27, 2024
APAC CME Enterprise: IT Outsourcing as a Strategic Lever
Stagnant revenues and the increasing cost of services are challenging Asia Pacific (APAC) businesses in the Communication, Media and Entertainment (CME) vertical. To tackle a difficult business environment and more structural issues across the industry, CME… -
Product Development View the full report
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PEAK Matrix® June 09, 2025
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The global Recruitment Process Outsourcing (RPO) market in 2024 remained subdued amid ongoing macroeconomic uncertainty, creating a difficult operating environment for both enterprises and providers. RPO providers faced another year of muted demand for their services… -
Webinar Nov. 12, 2025
Webinar Deck: Evolving Outsourcing Decisions for an Uncertain World: Equipping Buyers for What’s Ahead
Geopolitical volatility, policy shifts, and macroeconomic headwinds, complemented by the rise of agentic AI, are reshaping outsourcing strategies in real time. With efficiency, agility, and resilience on the line, leaders must keep pace with the rapid… -
Thematic Report July 30, 2024
Webinar Deck: IT and BPO Outsourcing: Commercial Trend Evolution
For the IT and BPO outsourcing industry, the past eight quarters have seen declining growth rates, with business resilience tested, providers challenged, and buyer expectations evolving during this period of significant change. However, there may be… -
Webinar Deck May 08, 2025
Webinar Deck: Unpacking Uncertainty to Uncover Value – Dynamics Shaping Growth of Global Outsourcing
As the outsourcing landscape evolves amid economic uncertainty, geopolitical changes, shifting buyer priorities, and rapid technological disruption, service providers must stay ahead of the curve to identify where the next wave of growth will come from.… -
PEAK Matrix® Sep. 15, 2025
Multi-process Human Resources Outsourcing (MPHRO) Services PEAK Matrix® Assessment 2025
Advances in new-age technology have expanded the ambit of MPHRO service providers to broaden their service delivery capabilities. With AI-enabled personalization and data-backed insights, providers are able to cater to the emerging buyer needs around enhancing…
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