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  • Provider Compendium
    Jan. 08, 2021

    The early adopters of Pega were looking to adopt its core solutions to help them streamline and automate tedious and recurring back-end manual processes. However, enterprise expectations have evolved, and enterprises are now looking to effectively…
  • State of the Market
    Oct. 09, 2020

    The global Supply Chain Management (SCM) BPO market reached US$2 billion in 2019, growing at approximately 17% YoY. However, the growth rate is expected to decline to 6-10% YoY during 2020-22 due to the impact of…
  • Thematic Report
    Oct. 09, 2020

    In this study, we analyse the impact of COVID-19 on the BFS industry. We also recommend BFS enterprises to look at digital, not just as a means to fix current problems, but as a strategic exercise…
  • Viewpoint
    Oct. 27, 2020

    With millions of people infected and billions confined to their homes, the COVID-19 pandemic turned out to be a global crisis of historic proportions. No business had anticipated or planned for the scope, breadth, and pace…
  • PEAK Matrix®
    June 28, 2019

    The CXM space is witnessing rapid shift to digitally driven CX, fueled by changing buyer demands. These changes are driving service providers to invest in digital capabilities across the board, instead of focusing on selective capabilities.…
  • Webinar Deck
    Oct. 29, 2020

    On October 29, Everest Group hosted a webinar titled, "Future-Proof Your IT Operating Model." Acting as a catalyst, the pandemic is causing corporate IT teams to significantly improve their existing operating models to help maximize business…
  • State of the Market
    Oct. 22, 2020

    Enterprises face various challenges in generating sufficient RoI from their technology investments due to difficulty in onboarding/training users, poor adoption rates, and sub-par user experience. Digital Adoption Platforms (DAPs) can successfully address this gap, drive up…
  • Thematic Report
    Oct. 26, 2020

    Our O&G Global Sourcing Adoption Trends report provides fact-based data and analysis on key trends and developments in global outsourcing for the O&G industry. The report captures key developments across offshore locations leveraged for service delivery,…
  • Provider Compendium
    May 12, 2021

    Intelligent Process Automation (IPA) is one of the most potent digital levers enabling digital transformation for organizations globally. Enterprises are facing unprecedented pressure to reduce costs, optimize operations, and increase business resilience due to the ongoing…
  • PEAK Matrix®
    Sep. 29, 2020

    The Customer Experience Management (CXM) market in Europe, Middle East, and Africa (EMEA) has experienced steady growth over the last few years, driven by increasing adoption of digital services and emerging verticals and countries. While economic…
  • Provider Compendium
    Sep. 25, 2020

    Everest Group’s Contingent Workforce Management (CWM) - Service Provider Profile Compendium 2020 positions 23 CWM service providers / Managed Service Providers (MSPs). It provides accurate, comprehensive, and fact-based snapshots of 12 CWM service providers /Managed Service…
  • Provider Profiles
    Oct. 19, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Compendium
    Feb. 12, 2021

    The Life Sciences (LS) industry has been at the forefront of the COVID-19 response, ranging from carrying out drug trials and vaccine development to producing Personal Protective Equipment (PPE) and ventilators. There has also been a…
  • PEAK Matrix®
    Nov. 26, 2020

    While historically, global capital markets firms have been slow in addressing digital disruption, the COVID-19 pandemic has drastically accelerated their plan for organization-wide digital transformation. Muted growth outlook, a complex regulatory landscape, and the need to…
  • Market Insights™
    May 21, 2019

  • PEAK Matrix®
    Dec. 10, 2020

    The Life Sciences (LS) industry has been at the forefront of the COVID-19 response, from carrying out drug trials and vaccine development to producing Personal Protective Equipment (PPE) and ventilators. The industry was already growing significantly…
  • Provider Compendium
    May 07, 2021

    Software-driven innovation has helped evolve products, platforms, and processes across multiple domains. However, it has also created multiple challenges for enterprises in the form of: Developing robust and secure products Ensuring speed-to-market, differentiation, and user-experience-centricity Keeping…
  • PEAK Matrix®
    Sep. 25, 2020

    With an annual spend of about US$100 billion every year, Revenue Cycle Management (RCM) is a key focus area for service providers. While providers were already operating on thin margins, COVID-19 has further hit their cash…
  • Viewpoint
    Feb. 05, 2021

    Technological advances in areas such as connectivity and computing have facilitated the concept of an important Industry 4.0 enabler – the digital twin. A digital twin is a dynamic virtual representation of an entity that acts…
  • PEAK Matrix®
    Sep. 29, 2020

    The challenges for Life and Pensions (L&P) insurers, which struggle with a legacy environment, magnified when the outbreak of COVID-19 necessitated new operating models. Insurers looked at their service partners to ensure touchless and flexible operations.…

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