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  • Thematic Report
    May 05, 2021

    ServiceNow is growing at an exponential pace, experiencing adoption by enterprises of all sizes across industries, to reach its US$10 billion revenue target by 2024-25. It is seen as a platform of platforms or a system…
  • Provider Compendium
    Dec. 04, 2020

    The Multi-Country Payroll (MCP) Solutions Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-country Payroll (MCP) Solutions PEAK Matrix® Assessment 2020. In this report, we provide comprehensive and fact-based snapshots of 19 major…
  • PEAK Matrix®
    Dec. 10, 2020

    Life and Annuities (L&A) insurers are facing twin pressures – profitability pressures due to interest rate decline globally and increasing legacy technology costs due to outdated core systems and a legacy technology backbone. This has accelerated…
  • In the News
    May 17, 2019

    The top four outsourcers on Everest Group’s annual ranking of the top IT service providers has remained unchanged this  year, with Accenture taking the top stop for the third year in a row. However, the real…
  • In the News
    May 17, 2019

    The top four outsourcers on Everest Group’s annual ranking of the top IT service providers has remained unchanged this year, with Accenture taking the top stop for the third year in a row. However, the real…
  • Webinar Deck
    Nov. 19, 2020

    On November 19, Everest Group hosted a webinar titled, "Managing Services Categories for Maximum Value." Services spend is significant for most companies, but few have developed strong category management capacities for services categories. And when they…
  • Provider Profiles
    Dec. 17, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Compendium
    Nov. 20, 2020

    Customer Experience Management (CXM) Services in Europe, Middle East, and Africa (EMEA) – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 21 CXM service providers operating in EMEA. It offers a detailed profile…
  • Provider Compendium
    Dec. 17, 2020

    Property & Casualty (P&C) Insurance Third-party Administrator Services Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 11 P&C insurance TPA service providers. It offers a detailed profile of each TPA service provider – with a…
  • State of the Market
    Feb. 12, 2021

    A decade ago, enterprises expected ServiceNow to help them manage digital workflows such as IT service management and IT operations management. Over time, enterprise expectations have evolved, and enterprises are now looking for automation-focused data /…
  • Press Release
    Aug. 26, 2019

    Share of digital-focused outsourcing transactions witnessed a significant 8% increase in Q2. The global sourcing industry posted a decline in transactions in the second quarter of 2019 as compared to Q1 2019, dropping from 501 transactions…
  • Webinar Deck
    March 12, 2021

    On March 11, Everest Group hosted a webinar titled, "Why Europe is Poised to be a Major Factor in Digital Transformation Strategies." There’s a perfect storm brewing in the global digital transformation market, and the eye…
  • Provider Compendium
    Nov. 27, 2020

    Everest Group’s Marketing BPS Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 14 marketing BPS providers. It offers a detailed profile of each service provider – with a comprehensive picture of its scale…
  • In the News
    June 20, 2019

    Non-banks have displaced traditional banks as leaders in the US mortgage lending market, spurring M&A activity and a strategic focus on customer experience. Originations once drove the mortgage business process outsourcing (BPO) market, but more recently,…
  • Provider Compendium
    May 30, 2019

    The Recruitment Process Outsourcing (RPO) – Service Provider Profile Compendium 2019 provides accurate, comprehensive, and fact-based snapshots of service providers in the RPO market. The study provides a detailed profile of each RPO service provider being…
  • PEAK Matrix®
    March 25, 2021

    Intelligent Process Automation (IPA) is one of the most potent digital levers enabling digital transformation for organizations globally. Enterprises are facing unprecedented pressure to reduce costs, optimize operations, and increase business resilience due to the ongoing…
  • Provider Profiles
    Nov. 06, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Pinnacle Model®
    Nov. 18, 2020

    This report is available only to Outsourcing Excellence members. For information on membership or purchase, please contact us The procurement function is at various stages in its services sourcing journey – many organizations have robust capabilities…
  • Factbook & Primer
    Dec. 01, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining…
  • State of the Market
    Oct. 28, 2020

    The unprecedented COVID-19 pandemic has affected multiple industries, including talent acquisition. The Contingent Workforce Management (CWM) outsourcing / Managed Service Provider (MSP) market witnessed decent growth in 2019 but we are currently witnessing a disruption in…

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