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  • In the News
    July 03, 2019

    Capgemini’s plan to acquire engineering consulting firm Altran for €3.6 billion ($4.1billion) could boost growth in the Indian engineering services market, analysts said. There is greater potential in engineering services and India has an adequate talent…
  • Accelerator
    Dec. 28, 2020

    Finance & Accounting (F&A) is one of the most important organizational functions that plays a key role in managing ongoing activities such as monetary transactions, ensuring tax and regulatory compliance, and supporting the business in future…
  • In the News
    Aug. 13, 2019

    Research firm Everest Group has recently conducted an in-depth study of Mexico’s second largest city, Guadalajara, Jalisco as a potential nearshore services delivery location. Guadalajara is home to many IT operations for large global operators such…
  • Factbook & Primer
    Jan. 15, 2021

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining…
  • Accelerator
    Dec. 23, 2020

    Customer Experience Management (CXM) includes interactions with customers (both external and internal) and involves a structured multi-channel and remote communication approach. These interactions can be direct or indirect. CXM services go beyond the traditional Contact Center…
  • Thematic Report
    Dec. 24, 2020

    The payments industry has experienced significant disruption during the last decade, accompanied by a rise in non-cash transactions. The number and diversity of organizations in the market have also grown significantly in recent years. With growing…
  • State of the Market
    Dec. 22, 2020

    The Multi-country Payroll (MCP) solutions market is among the most competitive and fastest-growing markets in the Human Resources Outsourcing (HRO) space. The importance of MCP solutions has further increased following COVID-19, due to the increasing need…
  • Thematic Report
    Jan. 12, 2021

    Our unique Key Issues in Global Sourcing reports are based on annual surveys that capture the pulse of the market on major aspects of the global sourcing industry. This report presents the results of a study…
  • Webinar Deck
    April 09, 2021

    On April 8, Everest Group hosted a webinar titled, "Workforce and Delivery Location Strategies: What to Aim For in 2021." Despite being a year of rough waters for most industries, global delivery locations and delivery center…
  • Accelerator
    Dec. 21, 2020

    The digital workplace is a virtual version of the traditional workplace that provides personalized services and all the data and applications required by an employee on any device, so that he or she has the flexibility…
  • Factbook & Primer
    Jan. 29, 2021

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining…
  • Viewpoint
    Feb. 22, 2021

    Ceridian – a global HCM provider – announced its intent to acquire Ascender – a payroll and HCM provider with roots in Asia Pacific (APAC). Ceridian is not new to acquisitions. It has been expanding its…
  • State of the Market
    Dec. 18, 2020

    The healthcare provider industry has been plagued with numerous issues – care providers have been operating on thin margins due to high claims denials, increasing bad debts, and the higher cost of operations, partially because of…
  • PEAK Matrix®
    March 24, 2021

    Software-driven innovation has helped unlock new frontiers for products, platforms, and processes across multiple domains. However, it has also created multiple challenges for enterprises in the form of: Developing robust and secure products that are resilient…
  • Viewpoint
    Feb. 05, 2021

    The corporate actions space, marked with various risks and challenges at multiple life cycle stages, has so far been considered to be an inefficient, unstructured process that is hard to automate. But with the volume and…
  • Viewpoint
    May 28, 2019

    The selection of an appropriate pricing model is always an area of concern for enterprises that seek to outsource their IT services. Over the last few years, we have seen a tremendous growth in the adoption…
  • Viewpoint
    Feb. 01, 2021

    Outplacement and career transition services is one of the few industries that has experienced increased activity during COVID-19 but has still gone unnoticed. Outplacement services help employees make the next career move as smoothly as possible…
  • State of the Market
    Aug. 19, 2019

    The RPO market is one of the fastest growing outsourcing markets in the world today, clocking, yet again, double-digit growth rate to the tune of 20% in 2018. North America continues to hold the majority share…
  • March 25, 2021

    Everest Group regularly organizes virtual sessions in which senior executives from enterprises convene to share experiences and network with colleagues in other organizations on hot industry topics or particularly challenging issues of the day. In this…
  • Provider Compendium
    June 03, 2021

    Enterprises are adopting SAP S/4HANA to modernize their finance and accounting operations, enable end-to-end visibility across the supply chain, better forecast demand and sales, optimize inventory management, and streamline procurement operations. Enterprise expectations are evolving beyond…

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