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  • Viewpoint
    Feb. 22, 2021

    The analysis presented in this report is based on Everest Group’s Enterprise Platform Services (EPS) deals database. The database captures 4,500+ active deals with enterprise platform IT outsourcing services in scope across major enterprise platform technology…
  • Provider Compendium
    May 20, 2021

    As an increasing number of pharmaceutical companies experiment with different ways to cut costs and boost productivity amid the pandemic, the industry is increasingly switching to cloud-based technologies. In this scenario, Veeva has emerged as indispensable…
  • PEAK Matrix®
    Jan. 29, 2021

    The COVID-19 pandemic significantly hit customer experience amid social distancing and lockdown measures implemented globally. It also resulted in the Work at Home Agent (WAHA) business model for delivering Customer Experience Management (CXM) services becoming a…
  • Thematic Report
    March 12, 2021

    The automotive industry is grappling with widespread disruption ushered in by next-generation technological themes. Both industry behemoths and new entrants are enhancing their capabilities and developing expertise in areas such as autonomous driving, connectivity, electrification of…
  • PEAK Matrix®
    March 31, 2021

    As an increasing number of pharmaceutical companies experiment with different ways to cut costs while boosting productivity amid the pandemic, the industry is increasingly switching to cloud-based technologies. In this scenario, Veeva has become indispensable for…
  • Thematic Report
    Feb. 08, 2021

    Our Key Issues in Global Sourcing reports are based on annual surveys that capture the pulse of the market on major aspects of the global sourcing industry. This report presents the results of a study we…
  • PEAK Matrix®
    March 26, 2021

    The proliferation of user generated content in digital platforms has raised new concerns regarding safety. There has been a spike in misinformation, hate speech, and violent content in the cyberspace, leading to an increase in government…
  • Provider Compendium
    Aug. 05, 2021

    Decentralized Clinical Trials (DCTs), in which clinical trial data is collected through sensors or remote monitoring devices carried by a patient without the need to visit a site, can deliver many benefits to pharmaceutical companies, including…
  • Location Spotlight
    March 30, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • In the News
    July 15, 2019

    HR outsourcing (HRO) has matured. Once little more than a cost-cutting exercise, outsourcing your HR – or specialisms within it – is a nuanced strategic decision which will be different for every organisation. Annie Makoff examines…
  • Webinar Deck
    Feb. 05, 2021

    On February 4, Everest Group hosted a webinar titled, "Walking the IT Budget Tightrope." With IT budgets expected to flatline in 2021, many organizations are facing obstacles as they strategize and plan IT spends for the…
  • Provider Compendium
    July 22, 2019

    The Procurement Outsourcing (PO) Service Provider Profile Compendium 2019 provides accurate, comprehensive, and fact-based snapshots of service providers in the multi-process PO market. The study provides a detailed profile of each PO service provider assessed, with…
  • Viewpoint
    Jan. 14, 2021

    On January 6, 2021, UnitedHealth Group’s Optum acquired Tennessee-based healthcare technology company Change Healthcare for roughly US$13 billion (including about US$5 billion debt). Upon the deal’s completion in H2 2021, Change Healthcare will become a part…
  • Accelerator
    June 27, 2019

    Objective: This tool provides enterprises an indicative automation potential that they can achieve an outsourcing contract It is intended to be leveraged as a high-level early indicator of automation potential before getting into deep dive /…
  • Viewpoint
    March 25, 2021

    Traditional/legacy businesses find it difficult to adapt to changing market dynamics, evolving customer expectations, and unexpected disruptions. The COVID-19 pandemic has further highlighted these issues, and enterprises have accelerated their efforts to adopt digital initiatives and…
  • Viewpoint
    March 23, 2021

    The coronavirus outbreak significantly impacted Customer Experience (CX), as agent absenteeism increased, call volumes rose to extraordinary levels, and organizations were forced to establish remote infrastructures to enable agents to work from home – at lightning…
  • Press Release
    Sep. 05, 2019

    As enterprises face unprecedented talent acquisition challenges, recruitment process outsourcing soars as one of the fastest growing outsourcing markets in the world, growing at over 15% for the past four years. The Recruitment Process Outsourcing (RPO)…
  • State of the Market
    March 30, 2021

    The global sourcing market surpassed US$214 billion in 2020, with Global Business Services (GBS) continuing to be an integral component of the sourcing model, accounting for approximately 27% of the market. The success of the GBS…
  • Viewpoint
    May 27, 2021

    Employee Experience (EX) is the sum of all the interactions an employee has with various organizational elements – technology, environment, and organization and culture – that shape cognitive behavior toward the organization and the occupation. It…
  • Provider Compendium
    May 20, 2021

    The semiconductor industry is experiencing significant ER&D investments driven by emerging technologies such as Artificial Intelligence (AI), 5G, and the Internet of Things (IoT). However, semiconductor enterprises face challenges in meeting evolving customer demands and managing…

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