Mine Your Journey to Digital Excellence

Traditional/legacy businesses find it difficult to adapt to changing market dynamics, evolving customer expectations, and unexpected disruptions. The COVID-19 pandemic has further highlighted these issues, and enterprises have accelerated their efforts to adopt digital initiatives and become lean, resilient, and agile. As enterprises embark on their digital transformation journeys, they still face major challenges such as the lack of process visibility and inability to maintain a healthy transformation pipeline.

In this paper, we discuss the role of process mining in addressing challenges related to the adoption and acceleration of digital transformation. Process mining provides a technology-driven and fact-based approach to discover as-is processes and continuously monitor and optimize them. It empowers enterprises to wear an objective lens to assess and enhance their process DNA.