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  • Viewpoint
    Feb. 18, 2021

    The COVID-19 pandemic completely disrupted the way businesses functioned in 2020, with enterprises across verticals and geographies grappling to adopt remote working models and taking drastic measures toward cost-saving and cash flow optimization. The Engineering R&D…
  • Viewpoint
    July 20, 2021

    The year 2020 was a watershed moment for global business and industry. The unprecedented pandemic disrupted multiple things, but it also provided enterprises the opportunity to transform by making them realize the role of digitalization in…
  • Webinar Deck
    Feb. 18, 2021

    On February 18, Everest Group hosted a webinar titled, "How to Attain Value from the Next Generation of Business Process Services, BPS 4.0." Over the years, the global Business Process Services (BPS) / Business Process Outsourcing…
  • PEAK Matrix®
    March 30, 2021

    The semiconductor industry is experiencing significant ER&D investments driven by increasing adoption of AI chips, proliferation of IoT and connected devices, and the shift to lower technology nodes. However, semiconductor enterprises are facing challenges in meeting…
  • In the News
    Sep. 03, 2019

    GICs, traditionally referred to as captive or contact centres, are typically offshore units that emerged during the 1990s as large companies, such as GE, Texas Instruments, Citigroup and American Express, began embracing the model to perform…
  • Webinar Deck
    April 23, 2021

    On April 22, Everest Group hosted a webinar titled, "Creating a Future-Ready IT Workforce: What are Enterprises Overlooking?" As an IT leader, you know there is a need to create a future-ready IT talent base, but…
  • Accelerator
    Feb. 09, 2021

    The HR services category consists of processes such as employee benefits, talent management, recruitment, payroll, and learning and development services. Technological advances and an increasing focus on the softer aspects of people management are increasingly transforming…
  • Provider Compendium
    Aug. 23, 2021

    Evolving customer preferences, demand for digital and omnichannel experiences, and competition from FinTechs are impacting banks’ digital strategies and transformation initiatives. COVID-19 has significantly accelerated enterprises’ digitalization plans and adoption of new technologies for processes such…
  • State of the Market
    June 30, 2021

    Digital assets have come a long way from their nascent form as cryptocurrencies to a complete array of financial assets with increasing use cases. In fact, the year 2020 and Q1 2021 experienced a surge in…
  • State of the Market
    Sep. 30, 2019

    The global multi-process FAO market witnessed strong growth of 8-10% in 2018 to reach US$8.6 billiion, driven by increasing first-generation outsourcers, large-scale transformation deals, and scope expansion in existing contracts. The changing business landscape is forcing…
  • Viewpoint
    April 23, 2021

    Following the global COVID-19 crisis, enterprises are significantly accelerating their digital Customer Experience (CX) capabilities, not only to ensure continuity in support services, but also to be better prepared for future disruptions. There is no single…
  • Market Insights™
    Aug. 27, 2019

  • Viewpoint
    June 21, 2021

    In recent years, customer expectations related to service and support have been increasing, and enterprises are striving to deliver superior Customer Experience (CX), as they realize the need to change their approaches to deliver greater business…
  • Thematic Report
    Feb. 03, 2021

    Like most industries around the world, BPS was hit hard by the COVID-19 crisis at the start of 2020. The industry’s initial response to the unprecedented disruption was marked by concerns around supply-side constraints impacting the…
  • In the News
    Sep. 04, 2019

    Over the last few years, about 35-40 percent of the outsourcing work has moved to GICs, and “this is a continuous process”, said Harish Pillai, vice-president and country head at Randstad Sourceright India, a talent management…
  • Webinar Deck
    Feb. 12, 2021

    On February 11, Everest Group hosted a webinar titled, "Are You Getting the Most Out of Your Strategic Supplier Relationships?" The most successful procurement organizations focus on value optimization — particularly with their most strategic suppliers…
  • State of the Market
    April 09, 2021

    The pandemic has led to sweeping changes in who receives care, how they access it, and how healthcare organizations (healthcare providers, payers, and community resources) come together to meet the complex and accelerated demand for care,…
  • Provider Compendium
    July 12, 2021

    Process mining is a key enabler to achieve process excellence and accelerate organizations’ digital transformation journeys. It has emerged as one of the fastest growing markets in the intelligent automation space due to increasing enterprise awareness…
  • State of the Market
    March 24, 2021

    There have been significant variations in operating and business environment risk across locations driven by multiple factors such as quality of IT/BP infrastructure, safety and security, digital readiness, quality of life, coronavirus pandemic, geopolitical, regulatory, and…
  • Viewpoint
    Feb. 22, 2021

    The analysis presented in this report is based on Everest Group’s Enterprise Platform Services (EPS) deals database. The database captures 4,500+ active deals with enterprise platform IT outsourcing services in scope across major enterprise platform technology…

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