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  • Provider Compendium
    Nov. 20, 2020

    Life and Pensions (L&P) Insurance BPS – Service Provider Compendium 2021 provides accurate, comprehensive, and fact-based snapshots of 13 L&P insurance BP service providers. It offers a detailed profile of each provider – with a comprehensive…
  • Viewpoint
    March 26, 2021

    This viewpoint examines the digitization of the life sciences manufacturing value chain through the Industrial Internet of Things (IIoT). The life sciences industry is leveraging IIoT to deliver an interconnected asset ecosystem. IIoT platform vendors or…
  • State of the Market
    March 19, 2021

    Today, healthcare enterprises are looking to leverage Salesforce to not just engage with patients, but for their end-to-end business functions and broader healthcare needs, such as reducing technical debt, containing costs, driving patient centricity, and enabling…
  • State of the Market
    Oct. 20, 2020

    With the COVID-19 pandemic hitting China in late 2019 and the rest of the world in early 2020, economies across the globe came to a standstill. Customer experience took a hit, as organizations responded to social…
  • Executive Briefs
    Nov. 18, 2020

    This report is available only to Outsourcing Excellence members. For information on membership or purchase, please contact us For most companies, services spend is a significant portion of third-party costs, yet often procurement capabilities are focused…
  • PEAK Matrix®
    Dec. 11, 2020

    The early adopters of Pega were looking to adopt its core solutions to help them streamline and automate tedious and recurring back-end manual processes. However, enterprise expectations have evolved, and they are now looking to effectively…
  • PEAK Matrix®
    June 28, 2019

    The CXM space is witnessing rapid shift to digitally driven CX, fueled by changing buyer demands. These changes are driving service providers to invest in digital capabilities across the board, instead of focusing on selective capabilities.…
  • Factbook & Primer
    Dec. 11, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. The third-party vendors are continually assessing their market position and refining…
  • Provider Compendium
    Jan. 08, 2021

    The healthcare IT services space has historically been dominated by global service providers – including the likes of horizontal players such as Accenture, Cognizant, and TCS, as well as healthcare-specific giants such as Optum. However, in…
  • Webinar Deck
    Oct. 21, 2020

    On October 21, Everest Group hosted a webinar titled, "Pricing: Key Trends You Can’t Ignore for 2021." As they say, hindsight is 20/20, and this year is no exception. In this webinar, we’ll look at what…
  • PEAK Matrix®
    Dec. 15, 2020

    The healthcare IT services space has historically been dominated by global service providers – including the likes of horizontal players such as Accenture, Cognizant, and TCS, as well as healthcare-specific giants such as Optum. However, in…
  • Webinar Deck
    Feb. 25, 2021

    On February 25, Everest Group hosted a webinar titled, "What is Successful Digital Transformation in a Post-pandemic Economy?" While most companies believe they are digital companies, powered by digital platforms, the pandemic has further accelerated the…
  • Location Spotlight
    March 01, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of both established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of…
  • Webinar Deck
    Dec. 10, 2020

    On December 10, Everest Group hosted a webinar titled, "2021 Outlook: Recalibrating for Resilience." This annual, much-anticipated webinar revealed the results of the 2021 Key Issues Study focused on global sourcing. This year, Everest Group was…
  • Viewpoint
    Dec. 15, 2020

    The threat of COVID-19 has caused unprecedented levels of global disruption, requiring businesses to reassess their priorities. CFOs are busy helping their businesses navigate through an environment characterized by extreme uncertainty. At the same time, they…
  • Market Insights™
    May 21, 2019

  • State of the Market
    Dec. 28, 2020

    Robotic Process Automation (RPA) has been among the fastest growing markets in the enterprise automation segment in the past decade, with wide adoption across industries and geographies, as more enterprises become aware of its benefits. It…
  • Provider Compendium
    July 23, 2021

    Application transformation is an ongoing and continuous process, in which the application’s environment and features constantly evolve based on changing business needs and technology advances. To compete in a digital world, enterprises are not only looking…
  • State of the Market
    Jan. 14, 2021

    Artificial Intelligence (AI) adoption has been on the rise, with the technology increasingly becoming synonymous with digital transformation. While the transition from Proof of Concepts (POCs) to production was already under way, the pandemic further accelerated…
  • State of the Market
    April 13, 2021

    Recently, enterprises have invested significantly in digital transformation in the interests of business continuity and to develop resilience. These efforts characterized by increased and scaled adoption of next-generation technologies within one or more functions to achieve…

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