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  • Viewpoint
    Feb. 05, 2021

    Technological advances in areas such as connectivity and computing have facilitated the concept of an important Industry 4.0 enabler – the digital twin. A digital twin is a dynamic virtual representation of an entity that acts…
  • Provider Compendium
    May 07, 2021

    Software-driven innovation has helped evolve products, platforms, and processes across multiple domains. However, it has also created multiple challenges for enterprises in the form of: Developing robust and secure products Ensuring speed-to-market, differentiation, and user-experience-centricity Keeping…
  • PEAK Matrix®
    Sep. 29, 2020

    The challenges for Life and Pensions (L&P) insurers, which struggle with a legacy environment, magnified when the outbreak of COVID-19 necessitated new operating models. Insurers looked at their service partners to ensure touchless and flexible operations.…
  • PEAK Matrix®
    Sep. 30, 2020

    Multi-country Payroll (MCP) solutions continue to experience steady growth despite the impact of COVID-19, with MCP solution providers making significant capability additions in terms of dynamic and modern dashboards, advanced analytics, automation, and expansion of self-coverage.…
  • State of the Market
    Sep. 18, 2020

    Many organizations are looking to undergo digital transformation to enhance their business outcomes. However, the true potential of adopting next-generation technologies can only be fully realized if the organization’s employees are ready to embrace these changes.…
  • Provider Profiles
    Oct. 19, 2020

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • State of the Market
    July 12, 2019

    The global multi-process Procurement Outsourcing (PO) market is expected to witness a growth of 11-12% during 2018-2020, to reach US$3.6 billion in size by 2020. The growth is primarily driven by signing of a large number…
  • Thematic Report
    Nov. 25, 2020

    Evolving into a digital-first business is becoming increasingly important for organizations to remain resilient and competitive. As enterprises move ahead on this journey, they face multiple challenges – in terms of adoption, communication, and support –…
  • Thematic Report
    Oct. 28, 2020

    With the advent of technology and the data revolution over the last decade, advanced analytics has gained significant ground in the Banking and Financial Services (BFS) sector. Banks are looking beyond traditional data management services to…
  • Location Spotlight
    Jan. 19, 2021

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • PEAK Matrix®
    Nov. 24, 2020

    Enterprises’ cloud consumption has experienced a dramatic shift – from a skeptical outlook toward the public cloud to going all in on the public cloud – in the last few years. More than 90% of enterprises…
  • Provider Compendium
    Jan. 15, 2021

    Life and Annuities (L&A) insurers are facing twin pressures – profitability pressures due to an interest rate decline globally and increasing legacy technology costs due to outdated core systems and a legacy technology backbone. This has…
  • PEAK Matrix®
    Sep. 30, 2020

    Mortgage operations are among the largest submarkets within banking operations and are becoming increasingly competitive as enterprises look for newer solutions to improve capabilities, expand footprint, and gain market share. Some of the factors shaping the…
  • Accelerator
    Sep. 11, 2020

    This report is available only to Outsourcing Excellence members. For information on membership, please contact us The key goals of a procurement organization are to reduce costs, manage risks, and create business value. Category management is a…
  • Dec. 18, 2020

    This Virtual Roundtable Discussion Summary is available only to Outsourcing Excellence members. For information on membership, please contact us. Everest Group regularly organizes virtual sessions in which senior executives from enterprises convene to share experiences and…
  • State of the Market
    Oct. 23, 2020

    COVID-19 has had a significant impact on IT services globally, as seen in enterprise demand reductions, supply chain disruptions, challenges to business continuity, cybersecurity risks, and services continuity challenges. Application services has not been spared; however,…
  • PEAK Matrix®
    Dec. 01, 2020

    Enterprises’ cloud consumption has experienced a dramatic shift – from a skeptical outlook toward the public cloud to going all out on the public cloud – in the last few years. More than 90% of enterprises…
  • State of the Market
    Feb. 15, 2021

    Enterprises are increasingly focusing on delivering enhanced experience to all their stakeholders (customers, employees, partners, and society). While the center of focus remains customer experience, the pandemic put a spotlight on Employee Experience (EX), resulting in…
  • Webinar Deck
    Sep. 10, 2020

    On September 10, Everest Group hosted a webinar titled, "Impact of COVID-19 Beyond WFH: The Future of Delivery and Locations Strategies." It’s no secret that COVID-19 has been one of the most significant disruptors of our…
  • Thematic Report
    Dec. 04, 2020

    Robotic Process Automation (RPA) has been one of the fastest growing markets in the enterprise automation segment in the past decade, and the COVID-19 pandemic has further accelerated its adoption across industries and geographies. RPA has…

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