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  • Provider Compendium
    Sep. 17, 2020

    The Customer Experience Management (CXM) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 34 CXM service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with…
  • Thematic Report
    Aug. 31, 2020

    Market Vista™ report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista captures the key developments across outsourcing transaction trends, health of GBS centers, location…
  • Provider Compendium
    Sep. 18, 2020

    The Insurance Analytics & Insights (A&I) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 11 insurance A&I service providers. The research presents the providers’ scale of operations, technology solutions, and delivery locations, along…
  • Viewpoint
    Sep. 25, 2020

    Digital transformation continues to be a key agenda for enterprises across industries, as they work to gain superior efficiencies and provide a differentiated customer experience. However, at times, these efforts remain siloed, largely restricted to specific…
  • Viewpoint
    March 25, 2019

    Organizations' spend on third-party services is huge and expected to grow in the coming years. As most organizations gradually realize the size of this spend and realize missed savings opportunity, they are trying to become more active…
  • State of the Market
    Jan. 29, 2021

    Organizations are leveraging cloud-native application development techniques to improve software development, with focus on development quality, deployment frequency, and quality of software releases, to better align with business objectives. Cloud-native principles have improved the experience of…
  • Viewpoint
    Aug. 18, 2020

    Healthcare providers in the US are severely challenged by administrative inefficiencies, evident from the fact that administrative expenses account for about 25% of their total spend on care. Additionally, COVID-19 has complicated matters for healthcare providers,…
  • PEAK Matrix®
    Dec. 15, 2020

    Analytics adoption across industries is on the rise as enterprises focus on operational resilience, democratization of insights, and data-driven decision-making. Thus, D&A service providers, including IT/BPO firms, consulting players, and pure-play analytics providers, are offering a…
  • Viewpoint
    Dec. 06, 2020

    For several decades, Vendor Management Systems (VMSs) have been the core technology to procure and manage staffing services. In recent years, VMSs have not only enhanced the core technology’s features and functionalities, but also expanded the scope…
  • PriceBook
    Sep. 07, 2020

    The PriceBook is an off-the-shelf reference that can be used by Strategic Outsourcing & Vendor Management professionals to support a range of ongoing pricing and commercial discussions with service providers, plus internal planning and back-of-the-envelope business…
  • In the News
    March 06, 2019

    Employers are battling economic uncertainty but still struggle to source much-needed skills. In such a volatile jobs market, what role does recruitment process outsourcing have in workforce planning and hiring strategies? Jo Faragher investigates. Traditionally, the…
  • State of the Market
    Sep. 30, 2020

    Lending firms are consolidating systems across disparate platforms for each product line, as they realize the limitations of siloed data and technology, which act as a roadblock for unified experiences and a single customer view. In…
  • Pinnacle Model®
    Sep. 11, 2020

    This report is available only to Outsourcing Excellence members. For information on membership or purchase, please contact us Contingent Workforce Management (CWM) is a relatively mature area, and most enterprises are currently struggling to achieve benefits…
  • PEAK Matrix®
    Nov. 20, 2020

    The rise of the sharing economy, rapidly evolving customer demands, the changing nature of risks, and significant COVID-19-caused shifts in the business environment have prompted carriers to institute new business models by enabling products, services, pricing,…
  • Provider Compendium
    June 07, 2021

    Everest Group defines Intelligent Document Processing (IDP) as a process that leverages a software product or solution to capture data from documents (e.g., emails, text, PDFs, and scanned documents), categorize it, and extract relevant data for…
  • PEAK Matrix®
    April 24, 2019

    The PO service provider landscape is changing rapidly, as providers look at enabling end-to-end transformation journeys for clients by adopting a partner-led approach. This is leading to a rapid rise of digital, along with a shift…
  • Viewpoint
    Aug. 14, 2020

    As contingent workforce continues to go mainstream, it is becoming increasingly important to identify efficient means of procuring services through Statements of Work (SOW). Services procurement spend can take different shapes and forms, and often enterprises…
  • Viewpoint
    Feb. 05, 2019

    Procurement, once considered a back-office function, has seen a lot of changes in the last couple of years, with enterprises centralizing and streamlining entire processes, adopting strategic and collaborative approaches with suppliers, and outsourcing to leverage…
  • Viewpoint
    Aug. 14, 2020

    Finance & Accounting Outsourcing (FAO) has traditionally been a horizontal service offering, with cost savings and efficiency gains considered to be key value propositions. However, rising outsourcing maturity and increasing requirements across industries are shifting the…
  • State of the Market
    Aug. 07, 2020

    In this research, we carry out a detailed analysis of the Property & Casualty (P&C) insurance industry, analyzing the forces shaping the industry’s future, especially in the light of the COVID-19 pandemic. We highlight the implications…

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