Experts see a 3% contraction in revenue this year due to cloud, automation and cognitive and expect more clients to want to do things themselves rather than outsource.
“If 2016 was difficult I expect 2017 to be harder. We also see a trend of revenue compression driven by automation, cognitive and cloud and we expect that this alone will reduce revenues from the existing book of business by 3% in 2017,” Peter Bendor-Samuel, CEO of analyst firm Everest Group, told ET.
