We cover the insurance industry across sourcing models and geographies, providing a holistic view of industry-specific processes and technologies, as well as functions common to other industries

Industry expertise in Banking, Financial Services & Insurance, Healthcare and more

Our Insurance Coverage

Our data and analysis of the insurance industry spans all geographies and sub-segments within insurance (e.g., life & pensions, property & casualty, and reinsurance). We analyze both the processes and technologies unique to insurance, as well as include insurance in all services markets that are not unique to insurance, such as contact center, finance & accounting, human resources, applications testing and others

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Everest Group's fact-based reports

Insurance BPO Published Reports

Our fact-based and easy-to-digest reports on the Insurance BPO markets include processes such as Property & Casualty and Life & Annuities. Access to reports and our analysts is available as an annual membership



Everest Group's fact-based reports

Insurance ITS Published Reports

Our Insurance IT Services (ITS) research helps insurers understand how they can leverage technology to address their key business priorities at a sub-segment level. The annual membership includes access to reports and our analysts



Selection, sustainability, portfolio balancing and more

Location Optimization

Whether you are seeking to set up a BFSI delivery center or evaluating your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision



Fact-based intelligence on peer activity

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies




Global In-house Centers (GICs)

The Global In-house Center (GIC) model continues to grow rapidly and is evolving in multiple ways. GICs are playing a broader role (beyond the delivery mandates) in the global sourcing models of their respective organizations, bringing more power and accountability to them



Recent-Research Recent Insurance Reports

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Analytics Business Process Services (BPS) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018

Next-generation technologies, such as Internet of Things (IoT), Artificial Intelli[...]
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Analytics Business Process Services (BPS) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018 Executive Summary

Everest Group's fact-based PEAK Matrix™ assessment is the [...]
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Artificial Intelligence (AI) in Insurance Moving From Pilots to Programs: Insurance IT Services Annual Report 2018

In looking to the future, insurers are rethinking their business philosophy and devel[...]
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Closing the Gap - The Future of IT Skills in the United States

Across industries, technology-led disruption is expected to give rise to new talent models. Technology themes such as data management &am[...]
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