Insurance

We cover the insurance industry across sourcing models and geographies, providing a holistic view of industry-specific processes and technologies, as well as functions common to other industries

Our Insurance Coverage

Our data and analysis of the insurance industry spans all geographies and sub-segments within insurance (e.g., life & pensions, property & casualty, and reinsurance). We analyze both the processes and technologies unique to insurance, as well as include insurance in all services markets that are not unique to insurance, such as contact center, finance & accounting, human resources, applications testing and others

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global services reports and research from Everest Group

Insurance BPO Published Reports

Our fact-based and easy-to-digest reports on the Insurance BPO markets include processes such as Property & Casualty and Life & Annuities. Access to reports and our analysts is available as an annual membership

 

VISIT REPORTS LIBRARY

global services reports and research from Everest Group

Insurance ITS Published Reports

Our Insurance IT Services (ITS) research helps insurers understand how they can leverage technology to address their key business priorities at a sub-segment level. The annual membership includes access to reports and our analysts

 

VISIT REPORTS LIBRARY

Location Optimization

Whether you are seeking to set up a BFSI delivery center or evaluating your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision

 

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Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

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Global In-house Centers (GICs)

The Global In-house Center (GIC) model continues to grow rapidly and is evolving in multiple ways. GICs are playing a broader role (beyond the delivery mandates) in the global sourcing models of their respective organizations, bringing more power and accountability to them

 

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Recent research from Everest Group Recent Insurance Reports

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Property and Casualty (P&C) Insurance BPO – Service Provider Landscape with Services PEAK Matrix™ Assessment 2019

The P&C insurance BPO market has been continually growing as buyers of service[...]
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Guidebook for Blockchain Adoption in Insurance: A Compilation of Insights from 30+ Projects

Insurance industry is adopting blockchain technology as a lever to redefine processes and improve efficiency[...]
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The Dissatisfaction Conundrum: What Clients Are Not Telling Service Providers?

Insights from our research reveal that despite service providers investing heavily to enhance their capabilities, the pro[...]
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Life and Pensions (L&P) Insurance BPO - Annual Deal Trends Report 2019

For the past couple of years, activity in the L&P insurance BPO market was constrained as buyers were being challenged by mac[...]
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