Digital Services

Our industry-leading research on digital services helps enterprises embrace digitization of key business functions to move towards new growth avenues

Data and analysis for the latest digital services trends

Our Digital Services Coverage

Our research analyzes next generation themes such as design, digital transformation, Internet of Things, enterprise analytics, SaaS, DevOps, and mobility

The Transition to Digital First

Jimit Arora


The labor arbitrage market is maturing into the digital services era.  Jimit looks into the history of the industry to see what can be learned for today’s market.

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global services reports and research from Everest Group

Published Reports

We offer unparalleled depth of coverage in our fact-based and easy-to-digest reports on the digital services market. Access to reports and our analysts is available as an annual membership




benchmarking services from Everest Group


Our industry-leading analysis can help you benchmark digital services – digital adoption and maturity, organization structure, engagement constructs, digital investments contracts, service levels and more



Selection, sustainability, portfolio balancing and more

Location Optimization

Whether you are seeking to set-up a digital delivery center or evaluate your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision



Fact-based intelligence on peer activity

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies



Market Opportunity Assessment

The global services market is actually a combination of many smaller markets, which vary by function, geography, and industry. Service providers looking for opportunities to grow their business by entering new markets, use our datasets and expertise to provide the fact-base and insights to make informed investment decisions



Recent-Research Recent Digital Services Reports

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Digital Services – Annual Report 2018: Future Operating Model to Scale Digital

Digital is no longer an aspiration but a necessity to survive in the rapidly-evolving market where boundaries between i[...]
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Scaling Artificial Intelligence Adoption – A Practical IT Guidebook

Artificial Intelligence (AI) is now at the cusp of mainstream enterprise adoption, given a significant number of successful initia[...]
See Report

Atos Acquires Syntel: Can Atos Win in the North American Battleground?

On July 23, 2018, Atos announced its acquisition of Syntel in a deal worth US$3.4 billion.
See Report

Webinar Deck: Digital Transformation: Ready or (Probably) Not?

On July 12, Everest Group hosted a webinar titled, Digital Transformation: Ready or (Probably) Not?
See Report