Digital Services

Our industry-leading research on digital services helps enterprises embrace digitization of key business functions to move towards new growth avenues

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Our Digital Services Coverage

Our research analyzes next generation themes such as design, digital transformation, Internet of Things, enterprise analytics, SaaS, DevOps, and mobility

The Transition to Digital First

Jimit Arora

Partner

The labor arbitrage market is maturing into the digital services era.  Jimit looks into the history of the industry to see what can be learned for today’s market.

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Everest Group's fact-based reports

Published Reports

We offer unparalleled depth of coverage in our fact-based and easy-to-digest reports on the digital services market. Access to reports and our analysts are available as an annual subscription

 

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Everest Group helps you benchmark global services

Benchmarking

Our industry-leading analysis can help you benchmark digital services – digital adoption and maturity, organization structure, engagement constructs, digital investments contracts, service levels and more

 

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Selection, sustainability, portfolio balancing and more

Location Optimization

Whether you are seeking to set-up a digital delivery center or evaluate your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision

 

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Fact-based intelligence on peer activity

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

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Market Opportunity Assessment

The global services market is actually a combination of many smaller markets, which vary by function, geography, and industry. Service providers looking for opportunities to grow their business by entering new markets, use our datasets and expertise to provide the fact-base and insights to make informed investment decisions

 

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Recent-Research Recent Digital Services Reports

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Webinar Deck: Accelerate the impact of digital in your enterprise: learn what Pinnacle Enterprises™ are doing

Implementing a digital strategy is no longer optional, but a necessity to stay competiti[...]
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Enterprise Digital Adoption | Pinnacle Model™ Assessment 2017

Implementing a digital strategy is no longer optional but a necessity to stay competitive in today’s rapidly evolving market. Enterpri[...]
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Webinar Deck: Impact of Digital on the Future of Business Process Services (BPS) Industry – What, Where, and How?

Digital has emerged as the biggest disruptive force challenging existing business mo[...]
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Digital Services – PEAK Matrix Assessment and Market Trends 2017: “Redefining Customer Experience with Digital”

Digital adoption has moved from being an IT agenda to an organization-wide agenda[...]
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