Digital Services

Our industry-leading research on digital services helps enterprises embrace digitization of key business functions to move towards new growth avenues

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Our Digital Services Coverage

Our research analyzes next generation themes such as design, digital transformation, Internet of Things, enterprise analytics, SaaS, DevOps, and mobility

The Transition to Digital First

Jimit Arora

Partner

The labor arbitrage market is maturing into the digital services era.  Jimit looks into the history of the industry to see what can be learned for today’s market.

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Everest Group's fact-based reports

Published Reports

We offer unparalleled depth of coverage in our fact-based and easy-to-digest reports on the digital services market. Access to reports and our analysts is available as an annual membership

 

 

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Everest Group helps you benchmark global services

Benchmarking

Our industry-leading analysis can help you benchmark digital services – digital adoption and maturity, organization structure, engagement constructs, digital investments contracts, service levels and more

 

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Selection, sustainability, portfolio balancing and more

Location Optimization

Whether you are seeking to set-up a digital delivery center or evaluate your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision

 

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Fact-based intelligence on peer activity

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

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Market Opportunity Assessment

The global services market is actually a combination of many smaller markets, which vary by function, geography, and industry. Service providers looking for opportunities to grow their business by entering new markets, use our datasets and expertise to provide the fact-base and insights to make informed investment decisions

 

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Recent-Research Recent Digital Services Reports

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Enterprise Digital Adoption in Retail | Pinnacle Model™ Assessment 2018

The growing dominance of e-commerce has shaken the traditional retail industry, and offline retailers are finding it difficu[...]
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The Great Digital Divide: Is Customer Dissatisfaction the New Normal? A Blueprint to Rethink Your Digital Services Portfolio

Our recent digital services research reveals a sizable mismatch betwee[...]
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Digital Interactive Agencies – Market Report 2018: Digital Marketing in the Cognitive Era

Digital Marketing has undergone tremendous evolution in the last decade and has become a critical part of th[...]
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IoT Services PEAK Matrix™ Assessment and Market Trends 2017: Have You Taken the Plunge in IoT Yet?

IoT is fast becoming a strategic priority for large enterprises, and is being viewed as a lever to [...]
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