Industry-Specific Processes

Everest Group’s industry-specific Business Process Outsourcing (BPO) research offers focused insights covering Banking & Financial Services, Insurance, and Healthcare & Life Sciences

Analysis and research for global services industry processes

Our Industry-Specific Process Coverage

Our data and analysis of Banking & Financial Services, Insurance, and Healthcare & Life Sciences processes focuses on the business processes unique to those industries – we cover all geographies and disruptions created by new regulations and changing technologies

global services reports and research from Everest Group

Banking & Financial Services BPO Published Reports

Our fact-based and easy-to-digest reports on the Banking & Financial Services BPO markets include processes such as lending, mortgages, and asset management. Access to reports and our analysts is available as an annual membership

 

VISIT REPORTS LIBRARY

global services reports and research from Everest Group

Healthcare & Life Sciences BPO Published Reports

Our fact-based and easy-to-digest reports on the Healthcare & Life Sciences ITO markets includes processes such as payers, providers, and pharmaceuticals. Access to reports and our analysts is available as an annual membership

 

VISIT  REPORTS LIBRARY

global services reports and research from Everest Group

Insurance BPO Published Reports

Our fact-based and easy-to-digest reports on the Insurance BPO markets include processes such as Property & Casualty and Life & Annuities. Access to reports and our analysts is available as an annual membership

 

VISIT REPORTS LIBRARY

Selection, sustainability, portfolio balancing and more

Location Optimization

Whether you are seeking to set-up a delivery center with industry-specific skill sets or evaluate your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision

 

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benchmarking services from Everest Group

Benchmarking

Our industry-leading analysis can help you benchmark industry-specific services – prices for outsourced services, contracts and service levels, global delivery models, and more

 

 

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Fact-based intelligence on peer activity

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

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Market Opportunity Assessment

The global services market is actually a combination of many smaller markets, which vary by function, geography, and industry. Service providers looking for opportunities to grow their business by entering new markets, use our datasets and expertise to provide the fact-base and insights to make informed investment decisions

 

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Recent-Research Recent Business Process Services Reports

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Finance and Accounting Digital Augmentation Suite (F&A DAS) – Service Provider Landscape with Solutions PEAK Matrix™ Assessment 2018

As the FAO industry shifts from arbitrage-first to digital-firs[...]
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Banking BPO – Service Provider Profile Compendium 2018

The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the m[...]
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Reimagining the Employee Experience in the Age of Artificial Intelligence

In this era of digital disruption, attracting and retaining customers through enhanced Customer Experience (CX) practices are [...]
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Recruitment Process Outsourcing (RPO) Annual Report 2018: Orchestrating the Digital Talent Acquisition Symphony

The RPO market is one of the fastest growing outsourcing markets in the world today with[...]
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