Industry-Specific Processes

Everest Group’s industry-specific Business Process Outsourcing (BPO) research offers focused insights covering Banking & Financial Services, Insurance, and Healthcare & Life Sciences

Analysis and research for global services industry processes

Our Industry-Specific Process Coverage

Our data and analysis of Banking & Financial Services, Insurance, and Healthcare & Life Sciences processes focuses on the business processes unique to those industries – we cover all geographies and disruptions created by new regulations and changing technologies

global services reports and research from Everest Group

Banking & Financial Services BPO Published Reports

Our fact-based and easy-to-digest reports on the Banking & Financial Services BPO markets include processes such as lending, mortgages, and asset management. Access to reports and our analysts is available as an annual membership

 

VISIT REPORTS LIBRARY

global services reports and research from Everest Group

Healthcare & Life Sciences BPO Published Reports

Our fact-based and easy-to-digest reports on the Healthcare & Life Sciences ITO markets includes processes such as payers, providers, and pharmaceuticals. Access to reports and our analysts is available as an annual membership

 

VISIT  REPORTS LIBRARY

global services reports and research from Everest Group

Insurance BPO Published Reports

Our fact-based and easy-to-digest reports on the Insurance BPO markets include processes such as Property & Casualty and Life & Annuities. Access to reports and our analysts is available as an annual membership

 

VISIT REPORTS LIBRARY

Location Optimization

Whether you are seeking to set-up a delivery center with industry-specific skill sets or evaluate your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision

 

LEARN MORE

benchmarking services from Everest Group

Benchmarking

Our industry-leading analysis can help you benchmark industry-specific services – prices for outsourced services, contracts and service levels, global delivery models, and more

 

 

LEARN MORE

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

LEARN MORE

Market Opportunity Assessment

The global services market is actually a combination of many smaller markets, which vary by function, geography, and industry. Service providers looking for opportunities to grow their business by entering new markets, use our datasets and expertise to provide the fact-base and insights to make informed investment decisions

 

LEARN MORE

Recent research from Everest Group Recent Business Process Services Reports

View all

Human Capital Management (HCM) Landscape in Asia Pacific – Opportunities Abound

The HR business function is undergoing a plethora of dramatic changes. Charged with becoming more strategic, HR busine[...]
See Report

Healthcare Payer Business Process Services PEAK Matrix™ Assessment 2019

With multiple M&As and partnerships being announced, healthcare payers have had a busy last couple of years. Quest for con[...]
See Report

Banking BPO Digital Capability Platform (DCP) – Service Provider Landscape with Solutions PEAK Matrix™ Assessment 2019

As the banking BPO industry shifts from arbitrage-first to digital-first mode[...]
See Report

Healthcare Report Card 2018 – A Guidebook of Key Trends and Service Provider Performance

The U.S. healthcare market witnessed a series of activities in 2018. On one side, payers continued their ques[...]
See Report

Interested in executive thought leadership? Sign up for our curated insights

Please review our Privacy Notice and click below to consent to the use of the Personal Data you provide.

*I consent to the use of the Personal Data I provide for the provision of information relating to Everest Group’s goods and services.