Industry-Specific Processes

Everest Group’s industry-specific Business Process Outsourcing (BPO) research offers focused insights covering Banking & Financial Services, Insurance, and Healthcare & Life Sciences

Analysis and research for global services industry processes

Our Industry-Specific Process Coverage

Our data and analysis of Banking & Financial Services, Insurance, and Healthcare & Life Sciences processes focuses on the business processes unique to those industries – we cover all geographies and disruptions created by new regulations and changing technologies

global services reports and research from Everest Group

Banking & Financial Services BPO Published Reports

Our fact-based and easy-to-digest reports on the Banking & Financial Services BPO markets include processes such as lending, mortgages, and asset management. Access to reports and our analysts is available as an annual membership

 

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global services reports and research from Everest Group

Healthcare & Life Sciences BPO Published Reports

Our fact-based and easy-to-digest reports on the Healthcare & Life Sciences ITO markets includes processes such as payers, providers, and pharmaceuticals. Access to reports and our analysts is available as an annual membership

 

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global services reports and research from Everest Group

Insurance BPO Published Reports

Our fact-based and easy-to-digest reports on the Insurance BPO markets include processes such as Property & Casualty and Life & Annuities. Access to reports and our analysts is available as an annual membership

 

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Location Optimization

Whether you are seeking to set-up a delivery center with industry-specific skill sets or evaluate your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision

 

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benchmarking services from Everest Group

Benchmarking

Our industry-leading analysis can help you benchmark industry-specific services – prices for outsourced services, contracts and service levels, global delivery models, and more

 

 

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Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies

 

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Market Opportunity Assessment

The global services market is actually a combination of many smaller markets, which vary by function, geography, and industry. Service providers looking for opportunities to grow their business by entering new markets, use our datasets and expertise to provide the fact-base and insights to make informed investment decisions

 

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Recent research from Everest Group Recent Business Process Services Reports

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Enablers of a Unified Customer Experience (CX) – Omnichannel CX Trailblazers

In this age of digital innovation, consumers can reach out to organizations using any of the multiple channels at their d[...]
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Mortgage BPO Annual Report 2019

The mortgage industry is going through an upheaval, with non-banks taking the lead from traditional banks and the origination volumes eroding. With non-banks becoming l[...]
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Recruitment Process Outsourcing (RPO) – Service Provider Profile Compendium 2019

The Recruitment Process Outsourcing (RPO) – Service Provider Profile Compendium 2019 provides accurate, comprehensi[...]
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The Quintessential Case for the Amazonization of the Health Plan Enrollment Process

Around 8.8 million Americans enrolled in a new health plan during the 2018 open enrollment period, most without comp[...]
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