Service Delivery Locations

From Asia to Central & Eastern Europe to Latin America and Africa, we have
assisted hundreds of organizations with their service delivery location decisions

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Onshore, Nearshore, or Offshore Delivery?

As global service delivery models have matured, hundreds of onshore, nearshore, and offshore locations have emerged and matured. Each has unique attributes in terms of costs structures, talent markets, and risk profiles. As the recognized leader in service delivery locations, we provide a range of services from access to data and insights to location selection and portfolio optimization

Advanced Locations Tool

Power users of global services not only need to select locations and occasionally rebalance their portfolio, but also proactively monitor location developments in their current locations and make frequent decisions on how to place work in their priority geographies. Our Advanced Locations Tools is designed to both help track locations trends and provide the fact base for making standard work placement decisions (not to mention educating executive leadership on variations in cost, attrition, talent pool, risk, and other factors).

The Advanced Locations Tool covers location-specific detailed information on:

  • 13 mature traditional functions (e.g., Finance, HR, IT, ADM, Procurement, Contact Center)
  • 4 emerging traditional functions (e.g., Marketing BPO, Legal)
  • 20 processes in digital services under Social & Interactive, Cloud, Mobility, and Analytics

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Global Sourcing Risk Radar

Global events (such as political crises, natural disasters, and currency fluctuations) coupled with developments in the provider community (visa irregularities, management changes, and corporate fraud concerns) amplify the need to strategically and intentionally monitor global sourcing risk. Everest Group’s Global Sourcing Risk Radar offering provides the insight to effectively monitor, manage, and mitigate your global sourcing risk.

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Location Optimization

Combining our unparalleled location datasets and expertise in locations, we assist organizations with a wide array of service delivery location issues – selection, sustainability, portfolio balancing and more across all geographies (on-world, only, please). Trusted by the world’s leading users of global services, we can assist with any need.

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Locations Insider™ Published Reports

Our Location Insider offering provides ongoing analysis of service delivery location trends and the most important cities, regions, and skill sets. Access to reports and our analysts is available as an annual membership.

VISIT REPORT LIBRARY

Download our Complimentary Viewpoint | Locations Optimization 3.0

Read our complimentary executive viewpoint, which discusses what a locations strategy entails and how organizations are maturing into what we call “Locations Optimization 3.0.”

The Everest Group Difference

Global Sourcing

Sakshi Garg

Vice President

Contact Sakshi

Recent research from Everest Group Recent Locations Insider™ Reports

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FinTech Services Delivery – Traditional Locations Strategies Are Not Fit For Purpose! Plus Profiles of Emerging Offshore/Nearshore FinTech Hubs

The FinTech market continues to evolve and grow rapidl[...]
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“Next-wave” Location Profile – Lisbon, Portugal

Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for servi[...]
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Will Tier-2/3 Indian Cities Carve a Niche in the Digital Story?

India continues to offer an attractive proposition for global companies, given the unique combination of low-cost, scalable English-spea[...]
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“Next-wave” Location Profile – Dublin, Ireland

Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for servic[...]
See Report