Domain Expertise

Our functional and industry knowledge is combined with deep domain expertise in pricing, locations, Global In-house Centers, and service delivery technologies

Everest Group's domain expertise in pricing, locations and service delivery

Our Domain Expertise

We have a robust set of domain capabilities that anchor our functional and industry expertise. These address a range of global services issues from locations to sourcing models to economic models

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Global Services Trends

As the leading source of information on global services, we offer an unrivaled view of industry trends and opportunities to optimize strategies.




benchmarking services from Everest Group


Our industry-leading analysis can help you benchmark services–prices for outsourced services, contracts and service levels, global delivery models and more.




Global In-house Centers (GICs)

In-house delivery centers are a critical component of the global services market. We offer the leading insight on GICs (formerly known as captives) to help them deliver greater value and mature their model



Service Delivery Locations

Whether you are seeking to set-up a delivery center or evaluate your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision.



Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies.



Service Optimization Technologies

Our research helps organizations improve their services by adopting the latest impactful technologies, including analyses on robotic process automation and service delivery automation.



Service Provider Capabilities

Our research and expertise provides valuable insights and can be customized to select and build relationships with the right portfolio of service providers to meet your enterprise’s needs



Other Offerings

Additional offerings include Account Intelligence, Transaction Intelligence and Global Risk Radar




The Everest Group Difference

Global Sourcing

Salil Dani

Vice President

Contact Salil

Analyst Spotlight

Sarah Burnett

Exec. Vice President & Distinguished Analyst

Sarah serves European clients across Everest Group’s research areas and leads its Service Optimization Technologies (SOT) offering globally. She assists clients on topics related to European sourcing market and trends, as well as Service Delivery Automation – RPA and cognitive technologies.

Sakshi Garg

Sakshi Garg

Vice President

Sakshi Garg leads Everest Group’s Global Sourcing offering. She assists clients on topics related to location optimization, sourcing model benchmarking, and Global In-house Center (GIC)-related research.


Abhishek Sharma


Abhishek Sharma assists clients on topics related to price and contract benchmarking, strategic engagement reviews, and sourcing cost rationalization. Abhishek’s responsibilities include providing delivery leadership on all of Everest Group’s Pricing Assurance engagements.


Recent Domain Research

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Webinar Deck: Is Your Shared Services Center / GIC Driving the Digital Agenda?

On October 16, Everest Group hosted a one-hour webinar titled, Is Your Shared Services Center / GIC Driving the Digital A[...]
See Report

Engineering Services Global In-house Centers (GICs) In India: Focusing on Innovation to Drive Growth and Attain Global Leadership

The Engineering Services (ES) global sourcing market continues to evol[...]
See Report

Banking, Financial Services, and Insurance (BFSI): Global Services Trends in Q3 2018

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing [...]
See Report

Energy & Utilities (E&U): Global Services Trends in Q3 2018

The Industry Trends reports provide industry-specific data, developments, and insights that enable global sourcing managers to navigate thro[...]
See Report