Domain Expertise

Our functional and industry knowledge is combined with deep domain expertise in pricing, locations, Global In-house Centers, and service delivery technologies

Everest Group's domain expertise in pricing, locations and service delivery

Our Domain Expertise

We have a robust set of domain capabilities that anchor our functional and industry expertise. These address a range of global services issues from locations to sourcing models to economic models

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Global Services Trends

As the leading source of information on global services, we offer an unrivaled view of industry trends and opportunities to optimize strategies.

 

 

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benchmarking services from Everest Group

Benchmarking

Our industry-leading analysis can help you benchmark services–prices for outsourced services, contracts and service levels, global delivery models and more.

 

 

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GIC

Global In-house Centers (GICs)

In-house delivery centers are a critical component of the global services market. We offer the leading insight on GICs (formerly known as captives) to help them deliver greater value and mature their model

 

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Service delivery locations

Service Delivery Locations

Whether you are seeking to set-up a delivery center or evaluate your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision.

 

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Fact-based intelligence on peer activity

Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies.

 

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Service Optimization Technologies

Service Optimization Technologies

Our research helps organizations improve their services by adopting the latest impactful technologies, including analyses on robotic process automation and service delivery automation.

 

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Custom decision support

Service Provider Capabilities

Our research and expertise provides valuable insights and can be customized to select and build relationships with the right portfolio of service providers to meet your enterprise’s needs

 

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Other Expertise

Other Offerings

Additional offerings include Account Intelligence, Transaction Intelligence and Global Risk Radar

 

 

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The Everest Group Difference

Global Sourcing

Salil Dani

Vice President

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Analyst Spotlight

Sarah Burnett

Sarah Burnett

Vice President, Research (Europe)

Sarah serves European clients across Everest Group’s research areas and leads its Service Optimization Technologies (SOT) offering globally. She assists clients on topics related to European sourcing market and trends, as well as Service Delivery Automation – RPA and cognitive technologies.

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Sakshi Garg

Sakshi Garg

Practice Director, Global Sourcing

Sakshi Garg leads Everest Group’s Global Sourcing offering. She assists clients on topics related to location optimization, sourcing model benchmarking, and Global In-house Center (GIC)-related research.

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katrina-menzigian

Katrina Menzigian

Vice President

leads the firm’s research practices on Contact Center Outsourcing and Customer Experience Services, Finance and Accounting Outsourcing, and Procurement Outsourcing services. She also leads Everest Group’s Research Relations program.

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Recent-Research Recent Domain Research

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Market Vista™ : Q3 2018

Market Vista report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. Market Vista capt[...]
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Webinar Deck: Sourcing RPA: Latest Developments and Enterprise Implications

On August 8, Everest Group hosted a webinar titled, Sourcing RPA: Latest Developments and Enterprise Implications.
See Report

Reimagining the Employee Experience in the Age of Artificial Intelligence

In this era of digital disruption, attracting and retaining customers through enhanced Customer Experience (CX) practices are [...]
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Risk Radar Newsflash | Recent protest in Maharashtra - Limited Impact on Global Services Delivery

On July 23, 2018, Maharashtra experienced protests from the Maratha community over reservation issues [...]
See Report