Domain Expertise

Our functional and industry knowledge is combined with deep domain expertise
in pricing, locations, Global In-house Centers, and service delivery technologies

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Our Domain Expertise

We have a robust set of domain capabilities that anchor our functional and industry expertise. These address a range of global services issues from locations to sourcing models to economic models

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Global Services Trends

As the leading source of information on global services, we offer an unrivaled view of industry trends and opportunities to optimize strategies.




benchmarking services from Everest Group


Our industry-leading analysis can help you benchmark services–prices for outsourced services, contracts and service levels, global delivery models and more.




Shared Services Centers (or GICs)

In-house delivery centers are a critical component of the global services market. We offer the leading insight on GICs (formerly known as captives) to help them deliver greater value and mature their model



Service Delivery Locations

Whether you are seeking to set-up a delivery center or evaluate your current service delivery footprint of centers, we provide the data and expertise to help you make an informed investment decision.



Peer Intelligence

Learning from the experiences and approaches of other organizations can help avoid costly mistakes and uncover new opportunities. Our peer intelligence capabilities help you validate and improve your strategies.



Service Optimization Technologies

Our research helps organizations improve their services by adopting the latest impactful technologies, including analyses on robotic process automation and service delivery automation.



Service Provider Capabilities

Our research and expertise provides valuable insights and can be customized to select and build relationships with the right portfolio of service providers to meet your enterprise’s needs




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Data & Analytics

Our Data & Analytics (D&A) research covers the entire spectrum of D&A services and offers insights on latest developments and disruptions in the industry, including functional and industry-specific details



Other Offerings

Additional offerings include Account Intelligence, Market Intelligence and Global Risk Radar




The Everest Group Difference

Global Sourcing

Salil Dani

Vice President

Contact Salil

Analyst Spotlight

Sarah Burnett

Exec. Vice President & Distinguished Analyst

Sarah serves European clients across Everest Group’s research areas and leads its Service Optimization Technologies (SOT) offering globally. She assists clients on topics related to European sourcing market and trends, as well as Service Delivery Automation – RPA and cognitive technologies.

Sakshi Garg

Sakshi Garg

Vice President

Sakshi Garg leads Everest Group’s Global Sourcing offering. She assists clients on topics related to location optimization, sourcing model benchmarking, and Global In-house Center (GIC)-related research.


Abhishek Sharma


Abhishek Sharma assists clients on topics related to price and contract benchmarking, strategic engagement reviews, and sourcing cost rationalization. Abhishek’s responsibilities include providing delivery leadership on all of Everest Group’s Pricing Assurance engagements.


Recent research from Everest Group Recent Domain Expertise Research

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Conversing with AI – Intelligent Virtual Agents (IVA) Market Report 2019

Intelligent Virtual Agents (IVAs) are Artificial Intelligence (AI) powered conversational bots that have potential to offer h[...]
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Webinar Deck: Working with an Outdated Pricing Model? Discover the Latest in Outsourcing Pricing

On November 29, Everest Group hosted a 60-minute webinar titled, “Working with an Outdated Pricing Mo[...]
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FinTech Services Delivery – Traditional Locations Strategies Are Not Fit For Purpose! Plus Profiles of Emerging Offshore/Nearshore FinTech Hubs

The FinTech market continues to evolve and grow rapidl[...]
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“Next-wave” Location Profile – Lisbon, Portugal

Everest Group’s Next Wave Location Profiles provide crisp, yet insightful assessment of emerging / “Next-wave” countries or cities for servi[...]
See Report