“The expert analysts at Everest Group take a look at what’s in store for global services in the coming months. Outsourcing contract non-renewal is significant – and rising – in Business Process Outsourcing (BPO) across both vertical and horizontal offerings. The root causes of this anti-incumbent sentiment reach beyond service level dissatisfaction into perceived lack of value, limits imposed by inflexible contracts, a need to regain control, and an attempt to prepare for next generation needs.” Read More.
