“Captive centers — in-house IT and business process delivery arms — accounted for one quarter of the $150 billion global services market last year, according outsourcing consultancy and research firm Everest Group. While there was significant talk of the demise of the offshore captive center in the previous decade the approach is alive and well in 2015, says H Karthik, partner and leader of Everest Group’s global sourcing research practice.” Read More.
