Nasscom

Serving GBS organizations across the entire lifecycle

Establishing global business services (GBS) organizations requires the consideration of various factors, such as the knowledge and proficiency of the newest technologies, global talent and locations, and ways to optimize your operations and increase your contribution.

Everest Group assists in setting up and evolving GBS organizations through a range of services, including strategy and operating model design, location selection, business case development, and implementation program management (PMO) support.

Our comprehensive GBS research insights and expertise span the entire GBS lifecycle, from initiation to evolution, delivering guidance on:

  • Location strategy and optimization
  • Peer intelligence and benchmarking
  • “Next-gen” sourcing models
  • Talent strategy
  • Cost and price benchmarking
  • Services evolution and value addition

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03-12-2024_Global Services Lessons_120X628
Events

Global Services Lessons Learned in 2023 and Top Trends to Know for 2024

02-13-2024_Charting the GBS Course for 2024_GTP_1200x628
Events

Charting the GBS Course for 2024: Accelerating and Sustaining Success

Service Provider Compass – CXM Services Delivery from Mexico – 2023
Market Insights™

Service Provider Compass – CXM Services Delivery from Mexico – 2023

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