Current and next generation automation – including RPA, cognitive technologies and artificial intelligence – is possibly the single most impactful make or break drive the global services industry has ever experienced. While automation has been an underpinning of service delivery for ages, its far reaching potential, thanks to advanced technologies, awe-inspiring processing power, and less expensive infrastructure, has reached a mind-boggling fever pitch.
Read more in Practice Director Yugal Joshi’s global services automation article
