Artificial Intelligence (AI) is spawning the next largest divide and latecomers must beware. As science fiction author William Gibson so eloquently put it, “The future is already here – it’s just not evenly distributed.”
AI is undoubtedly the big story of this decade and the next. Organizations everywhere are enchanted with the notion of using AI to improve everything from customer experience to identifying new market opportunities. However, there is a real and growing danger that can easily leave many far behind in the “have nots” camp. They may never benefit from applying AI to business operations.
The perspective of pragmatically tackling rote processes first is echoed in research presented by Harvard Business Review, which provides a useful construct by defining three types of AI: one applied for automation, another for delivering insight and a third for customer engagement. It is no surprise that automaton-oriented AI delivers the quickest results and aptly mirrors the advice of Everest Group.
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