“While IT services still account for most of the interest in Mexico and English-language voice support remains the most in-demand service in the Caribbean, Central American countries such as Costa Rica are beginning to move from the traditional bilingual voice support to more complex work, Everest found. Globally, quarter two of 2014 has seen some key trends emerging as major events and changes influence the pattern of business, Everest noted. From default on the Argentine debt to instability in the Ukraine, the Middle East and Africa, this year has seen several significant events unfold that – while not directly linked to global services – do define part of the context of the industry at present.” Read More.
