The domestic contact center, which accounts the biggest share in the local IT-BPM industry, has successfully managed to shift quickly into the mid- and high-skilled jobs from low-end tasks as new technologies in automation and artificial intelligence are replacing old jobs, a new research revealed.
Uligan noted that the Philippines’ IT-BPM industry annual revenue has reached $27.1 billion of which the contact center segment keeps a bigger slice of the pie — accounting for an annual revenue of $14.6 billion (P759.2 billion) and employing more than 890,000 call center professionals nationwide. Overall, the Philippines accounts for about 18 percent of the estimated $83 billion global revenue by think tank The Everest Group.
Read more in Contact Centre World
