While standardized, structured processes within the enterprise can be good, if the structure in place is too heavy or misused, it can lead to friction, low morale, lost productivity, and diminished customer value.
Often, the bigger and longer the scope of the plan, the less likely things are to actually go according to plan. The limitations of this approach are evident in many of the stats we see, Everest Group reports that 78% fail to scale and sustain their digital transformation.
