The adoption of automation within supply chain management (until recently) has been slow, but with the development of new automation innovations, a growing number of companies are beginning to rely on Robotic Process Automation (RPA) to streamline the flow of goods on their supply chains and gain a competitive advantage with customers.
Peter Bendor-Samuel, founder and CEO of Everest Group, notes that RPA is a powerful set of digital tools that is poised to have a dramatic affect on the services industry, particularly the business process industry. RPA tools automate well-understood processes currently being done by hand and that have been outsourced. He also believes similar in-house work will be automated. He predicts, “Companies will inevitably apply RPA to work that is not currently outsourced. This will radically change the supply chain of services.”