BPO and ITO service providers are now spoiled for choices when it comes to their delivery options. From a traditional office setup, to full-on remote and a wealth of hybrid models, companies face more diversity than ever when deciding how to deliver their services.
“Delivery model is a new vector that has been introduced. It has still not gotten into every decision making framework of organizations. It has probably gone into recruitment, job postings, but there are many places where it’s going to have an impact,” said Sakshi Garg, VP at Everest Group, in an interview with NSAM. “We’re still at the tip of the iceberg of understanding how this will have an impact.”