The Contact Center Association of the Philippines (CCAP) expressed optimism about the potential of the information technology and business process management (IT-BPM) sector to create more jobs and revenue in the next six years, saying government support is vital in achieving this.
CCAP cited data from global research firm Everest Group that showed the local IT-BPM industry’s headcount grew by up to 10 percent last year to over 120,000 jobs —its strongest since 2016.
