Big CX News from AWS, Bandwidth, Concentrix | In the News

AWS has joined the generative AI march, recruiting third parties to host models on its cloud. Also, Bandwidth has released its Maestro platform, positioning it as the connectivity fabric that allows businesses to bridge the gap between best-of-breed CCaaS and UCaaS tools. And recently, Concentrix announced its plans to roll up fellow BPO Webhelp. Everest Group estimates that the Webhelp acquisition will result in Concentrix enjoying a market share of between 6-8%.

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