Attrition among IT Providers Is Troubling Their Clients Too | In the News

Customers of IT service providers are feeling the pinch as tech firms wrestle with the growing attrition rate in their industry due to the sudden surge in demand for digital transformation services stoked by the Covid-19 pandemic.

Climbing attrition potentially reduces the quality of service and delays software development projects, in addition to increasing the cost of IT services, according to a study by Everest Group.

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