Mortgage lenders are also contending with everything from price wars to additional rules from a new federal agency, the Consumer Financial Protection Bureau, that imposes penalties for failing to follow regulatory requirements, according to Anupam Jain, practice director at Everest Group, a Dallas-based consulting and research firm. “Mortgage outsourcing aims to help banks and mortgage companies succeed in this more competitive landscape so as to maintain the lowest cost per loan, handle more loan cases, and maintain a loyal customer base,” says Jain, who is located in India.
