Pinnacle Model™ Analysis

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Digital Maturity in GICs | Pinnacle Model™ Analysis 2018

Pinnacle Enterprises™ stand out for making a strategic impact through their digital transformation efforts. They rank high both for the maturity of their internal capabilities and their track record for accomplishing business outcomes such as disrupting the industry, improving customer experiences, increasing market share, and launching innovative products and services.

Complimentary Overview | Digital Maturity in GICs | Pinnacle Model™ Analysis 2018

In this overview, we examine five key capability areas for GIC digital maturity (scale & penetration, breadth & depth of services, talent, operating model & level of influence, and innovation), and three key types of outcomes (cost, operational, and strategic) by studying the digital journeys of 54 GICs that participated in the study.