“Jimit Arora, Vice President of IT Services Research at Everest Group, added that: Renegotiation is driving what I call the anti-incumbency trend. So when the contract comes up for renewal you recognize that you definitely don’t want to be stuck with the same kinds of terms and conditions. You want more flexibility and better pricing and in a lot of these situations we have seen that not only are the clients renegotiating but they’re actually opening it up for an RFP. And if you open it up to an RFP then our research shows that in about four out of ten cases the incumbent tends to lose and the infrastructure contract does not get renewed.” Read More.
