In this contact center special report, Katrina Menzigian, Vice President at Everest Group, talks about verticalization and social media, mobility, analytics, and cloud (SMAC) in contact center outsourcing. Read more.
In this contact center special report, Katrina Menzigian, Vice President at Everest Group, talks about verticalization and social media, mobility, analytics, and cloud (SMAC) in contact center outsourcing. Read more.
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