“Going digital” is nearly standard M.O. Yet defining best practice is a moving target. Every day feels like a new frontier. There’s no time for ill-informed decisions. No time to course-correct.
This is why, at Everest Group, our consulting is research-informed. Facts are guide rails and signposts. Deep experience gives us the confidence to frame progress with benchmarks. While each journey is unique, the arc of a journey is universal. And for that we provide a really detailed map.
The market's need for transformation is driving a competitive war, pitting legacy service provider models against those of innovators. This viewpoint provides insights on how service providers can develop strategies to win the battle and how customers should position themselves to take advantage of the victors.