In this first-of-its-kind report, Everest Group partnered with Sourcing Change to understand how leading GBS organizations across the globe approach change management. This comprehensive report will help GBS leaders and change practitioners uncover several strategic and operational aspects of GBS change management practices spanning maturity, drivers, operating model, scope of work, time of involvement, staffing and talent model, governance mechanisms, and approaches to measure outcomes and fund change management competency within the GBS.