Innovative ideas and fact-based insights on transformative strategies, technologies, and processes

June 23, 2022

The Evolution of the Technical Support Engineer Job Role

by Chhandak Biswas, David Rickard

Read on

June 21, 2022

How Leading Employers Keep Tech Talent

by Peter Bendor-Samuel

Read on

May 31, 2022

Spiking Attrition Impact on IT and Engineering Services

by Peter Bendor-Samuel

Read on

May 30, 2022

Rising Prominence of Africa in Technical Support and Other Value-added Services

by Rananjay Kumar, David Rickard

Read on

May 19, 2022

Cyber Insurance Market: Carriers Navigating through a Changing Risk Landscape

by Somya Bhadola, Dinesh Udawat

Read on

May 16, 2022

Hiring Advice in Light of Potential Recession

by Peter Bendor-Samuel

Read on

May 10, 2022

Strategies to Expand Labor Pools Today and in a Recession | Blog

by Peter Bendor-Samuel

Read on

April 14, 2022

Ukraine IT Sector: Resilient, Agile, and Hopefully Here to Stay | Blog

by Julian Herbert

Read on

April 7, 2022

Will Service Delivery Change in the IT BPO Industry If They Say Goodbye to WFH?

by Prashray Kala, David Rickard

Read on

Subscribe to our monthly newsletter to get the latest expert insights and research.

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.