Blog
Intellectually brave and fact-based insights on transformative strategies, technology and processes
Intellectually brave and fact-based insights on transformative strategies, technology and processes
August 22, 2019
When you outsource your wealth management function to a third-party service provider, you’re not responsible for handling day-to-day operations and client contact. But you still have a huge responsibility in making sure your provider is fully capable of serving your clients’ needs. Here are five major market trends that are affecting the wealth management industry. Is your provider addressing them? [...]
August 19, 2019
There is a clear talent shortage in the US, and this is particularly true of specialized skills (engineering and IT), which are at the center of the competitiveness of the US economy. The current Administration is intensifying this skills shortage by restricting companies’ ability to import talent through H-1B visas. The unintended consequence of the Administration’s strategies to constrict offshore [...]
July 24, 2019
by Rahul Barwe
While today’s enterprises turn to automation for a multitude of competitive advantages, cost savings is at the top of their list. Through their marketing initiatives, often backed by client case studies and references, third-party service providers often boast automation-driven FTE reductions that save their clients millions of dollars. Indeed, we’ve seen claims of savings to the tune of 30-70 percent [...]
July 23, 2019
by Yugal Joshi
With the massive size of the public cloud market, it’s reasonable to assume that there’s plenty of pie for each the top three vendors –Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure (Azure) – to get their fill. But the truth is that they’re all battling to capture even larger slices. While this type of war has [...]
July 23, 2019
A problem afflicts many companies undertaking transformation: they aren’t ready for innovation. But they need innovation to change their competitive positioning in the market. Today, many companies want their IT organizations to partner with the business to create opportunities for innovation and supportive services that drive transformation. And they look to their procurement chief or sourcing organization to ensure that [...]
July 19, 2019
by Harsh Kapoor, Namita Dahiya
Just a short five or so years ago, digital capabilities were a competitive differentiator for major service providers. Today, they’re a competitive must. As a result, global and offshore-heritage service providers alike are making significant investments in digital technologies such as blockchain, Artificial Intelligence (AI), Robotic Process Automation (RPA), and Internet of Things (IoT). While the global players took the [...]
July 18, 2019
In a recent blog post, I explained that companies need to reconceive their services as an evolving journey and need to rethink how they manage services. That’s because services are becoming more strategic in a digital environment and require ongoing commitment and focus to ensure they deliver on their promise. Their evolving nature makes services a cascading change management challenge [...]
July 17, 2019
by Samyak Mittal, Ranjith Reddy
The financial crisis of the late 2000s, increasingly stringent regulatory requirements, growing competitive pressures, and a host of other factors have vaulted the risk management function to new heights of strategic importance for banking, financial services, and insurance (BFSI) companies. Our ongoing research in the sector shows that most enterprises handle risk management out of their onshore headquarters locations, rather [...]
July 10, 2019
The supportive IT services that delighted businesses yesterday seldom spark the same delight today. Companies just expect IT to deliver quality technology components and services at an ever-decreasing cost per unit: That’s considered “hygiene.” Now they want IT to create new business value. But many CIOs and IT groups make three operational mistakes that build walls between the IT organization [...]
July 09, 2019
Buying services is no longer a matter of decisions that stand independently, like buying technology or products. In the past, many companies had the misconception that services are “one and done” or that they could be built and then be fine or at least fine for three or four years. But that’s not the case. Services are more of a [...]
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