Innovative ideas and fact-based insights on transformative strategies, technologies, and processes

November 8, 2024

What is Everest Group Engage and the Pragmatic Edge? Announcing Everest Group Engage 2025 – London | Blog

by Staff Writer

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November 8, 2024

Beyond Automation: How Conversational Artificial Intelligence (AI) Chatbots Enhance Customer Engagement | Blog

by Simran Agrawal, Anubhav Das, Sharang Sharma

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November 8, 2024

Generative AI (Gen AI’s) DEIB Dilemma: How Ignoring Inclusion Can be Costly for Businesses

by Meenakshi Narayanan, Kanishka Chakraborty, Abhishek Sengupta, Abhishek Biswas, Rita N. Soni, Cecilia Van Cauwenberghe

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November 7, 2024

The Product-led Operating Model (PLOM) Transition: Why Your Strategy Might Be Obsolete? | Blog

by Parul Trivedi, Krishna Zawar

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October 25, 2024

Bringing the Vision of Unified Customer Experience (CX) to Fruition: Shining a Spotlight on Sprinklr | Blog

by Anubhav Das, Sharang Sharma

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October 24, 2024

Mid-market Enterprises: The New Frontier for Digital Transformation Services | Blog

by Alisha Mittal, Parul Trivedi

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October 24, 2024

Agentic artificial intelligence (AI): From Science Fiction to Life Sciences Disruption | Blog

by Durga Ambati, Rohit Kumar, Chunky Satija

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October 24, 2024

Retail Media Networks Are Making Millions—Here’s How You Can Too! | Blog

by Manu Aggarwal, Abhilasha Sharma, Aakash Verma

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October 24, 2024

Third-Party Contract Benchmarking in Outsourcing: Going Beyond Cost Optimization to Drive Transformation | Blog

by Rahul Gehani, Ricky Sundrani

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