Blog
Intellectually brave and fact-based insights on transformative strategies, technology and processes
Intellectually brave and fact-based insights on transformative strategies, technology and processes
December 16, 2019
by Achint Arora, Supriya Rajpal
Over the past several years, output-based pricing has increased in popularity in infrastructure services and transactional business process outsourcing deals. More recently, enterprises have warmed up to the idea of using this pricing model for application services. This should come as no surprise, given the benefits. Here’s an example that paints a clear picture of the advantages of output-based pricing [...]
December 13, 2019
by Anshul Yadav
It seems that the past decade or so of noise around Platform-as-a-Service (PaaS) was well worth it. The technology has now reached a level of maturity and scale to be regarded as a reliable solution for both large- and small-scale companies. Leveraging it, enterprises can achieve faster and more secure solutions, while saving themselves the pain of managing, provisioning, or [...]
December 12, 2019
by Akansha Tomar, Rohan Kapoor
Recent news reports of upcoming layoffs in India’s IT-BP industry are painting a pretty gloomy picture for 2020. Indeed, the reported layoff numbers from Cognizant, DXC Technology, IBM, and Infosys collectively amount to more than 20,000 employees and account for 4-5 percent of their total India headcount. Coupled with the economic slowdown in the country, these layoffs will add to [...]
December 05, 2019
by Bharath M, Param Dhar
Over the past few years, automation has become an integral part of Shared Services Centers’ (SSCs) growth and evolution. Whether large or small, whether onshore, nearshore, or offshore, SSCs – what we refer to as Global In-house Centers (GICs) – have made strong progress in adopting automation solutions. Some have only dipped their toe into basic RPA. Others have moved [...]
November 26, 2019
Companies’ investments in digital platforms are becoming pervasive, thus moving businesses into a new era. They first moved from a functional orientation to a process orientation and are now fundamentally shifting to a platform orientation. Digital platforms are already changing companies, whether they recognize it or not. The implications of platform thinking are very deep. Data are the lifeblood of a [...]
November 22, 2019
The IT modernization movement is moving beyond the initial euphoria around the potential of digital technologies. Companies taking steps to modernize their IT are recognizing that it’s a very substantial endeavor and will take years to accomplish. In committing to the long haul of the modernization journey, several situations are becoming apparent, causing companies to take a more mature, measured [...]
November 21, 2019
by Arushi Pandey, Suseel Menon, Yugal Joshi
A Goldman Sachs Research report published in January 2016 stated that venture capitalists had pumped US$3.5 billion into the augmented reality (AR)/virtual reality (VR) industry in the previous two years and that AR and VR have the potential to become the next big computing platform. But a recent PwC MoneyTree report stated that funding for augmented and virtual reality startups [...]
November 18, 2019
Regulatory uncertainty, technological disruption, talent challenges, and a host of other issues have all played significant roles in enterprises’ and service providers’ location strategies for global services delivery over the past couple of years. The deep-dive analysis we conducted on enormous volumes of 2018 data to develop our Global Locations Annual Report 2019 made it clear that five key trends [...]
November 15, 2019
Numerous locations in the Middle East and Africa (MEA) are emerging as upcoming destinations for global services delivery. Several multinational companies have set up their centers in the MEA region to deliver services to Europe and North America, and tech giants including Apple, Facebook, Google, Microsoft, and Uber are leveraging it for global services delivery. What’s the appeal? Availability and [...]
November 13, 2019
Businesses have conducted change management programs for 20-30 years. Even so, change management programs are systematically ineffective in delivering results. Unfortunately, the ineffectiveness is much worse today. That’s because companies are engaged in digital transformation, where the degree of change is much greater than in the past. What causes the ineffectiveness, and what is the remedy? Read my blog on [...]
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