Blog
Intellectually brave and fact-based insights on transformative strategies, technology and processes
Intellectually brave and fact-based insights on transformative strategies, technology and processes
October 09, 2019
Developed economies around the world (with the exception of Spain’s) are facing generational low levels of unemployment. While that’s good news for workers, it’s a serious talent deficit problem for employers. How bad is it? In 2018, the number of unemployed persons per job opening in the U.S. fell below the benchmark of one. In plain speak, that means there [...]
October 09, 2019
In September, HCL Technologies announced its acquisition of the semiconductor engineering services firm Sankalp Semiconductor in an all-cash deal worth US$25 million, with Sankalp operating as a 100 percent subsidiary of HCL. While this is not a particularly large acquisition, it impacts a key market player, and it highlights a couple of key trends in the semiconductor engineering services market. [...]
October 09, 2019
The increasing popularity and uptake of Artificial Intelligence (AI) is giving rise to concerns about its risks, explainability, and fairness in the decisions that it makes. One big area of concern is bias in the algorithms that are used in AI for decision making. Another risk is the probabilistic approach to handling decisions and the potential for unpredictable outcomes based [...]
October 08, 2019
by Anish Agarwal, Bharath M, Pagalam Rajeshwaran
India is clearly becoming the “it” destination for pharmaceutical companies’ shared services centers (SSC) – or Global In-House Center (GIC) – organizations. Why do we say this? Because global pharmas with headquarters in the U.S. and Europe employ more than 11,000 FTEs employees in their India-based shared services centers to deliver not only table stakes transactional finance and HR services [...]
October 07, 2019
by Yugal Joshi
Our research suggests that more than 90 percent of enterprises around the world have adopted cloud services in some shape or form. Additionally, 46 percent of them run a multi-cloud environment and 59 percent have adopted more advanced concepts like containers and microservices in their production set-up. As they go deeper into the cloud ecosystem to realize even more value, [...]
October 03, 2019
by Sharang Sharma, Shirley Hung
Do you know anyone who hasn’t had a frustrating experience because the contact center rep they interacted with didn’t speak their native language? We didn’t think so. The truth is that while enterprises have multiple business reasons for establishing their contact centers in offshore locations in Eastern Europe, Latin America, and Asia Pacific, the reps’ language and communication skills often [...]
September 27, 2019
As we presented in a recent blog, shared services centers (SSCs) – or what we refer to as Global In-House Centers (GICs) – must create their own innovation team to support their parent enterprises’ innovation agenda. But how should you structure your team to yield the desired outcomes? Innovation maturity and mandate You should start by determining your SSC’s innovation [...]
September 26, 2019
by Akshay Pandita, Vivek Bhatia
Shared Services Centers (SSCs) – what we refer to as Global In-house Centers (GICs) – need to achieve breakeven to be financially viable. The breakeven equation is straightforward: the point at which total labor arbitrage (the average difference in labor cost between the SSC and a center at home) is equal to the SSC’s run cost (all non-labor costs such [...]
September 24, 2019
The RPA world just got a bit more exciting with the early release of Robin, a Domain Specific Language (DSL) designed for RPA and offered via an Open Source Software (OSS) route. A brainchild of Marios Stavropoulos, a tech guru and founder and CEO of Softomotive, Robin is set to disrupt the highly platform-specific RPA market. Robin is not the [...]
September 17, 2019
by Abhishek Mundra, AS Yamohiadeen
As part of our enterprise platform services research, we reached out to 15 global IT service providers and some of their key enterprise clients to understand their views on the leading cloud ERP vendors: Microsoft Dynamics 365, Oracle ERP Cloud, and SAP S/4 HANA. We then analyzed their input against five important parameters. Who’s the winner? Oracle ERP Cloud. Here’s [...]
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