Innovative ideas and fact-based insights on transformative strategies, technologies, and processes

October 9, 2013

Application Outsourcing: Declining Productivity, Rising Anti-Incumbency

by Ashwin Venkatesan

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October 8, 2013

Accenture + Procurian = a Hard to Beat Procurement Outsourcing Capability

by Staff Writer

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October 7, 2013

Jilted — What Happens When Your Provider Sells the Service Line That You’re Buying?

by Peter Bendor-Samuel

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October 4, 2013

In Services Marketing, Fruitcake Won’t Bring You New Business

by Peter Bendor-Samuel

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October 3, 2013

Doing a Double Take on IBM’s Spinoff in the Customer Care Services Market

by Peter Bendor-Samuel

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October 2, 2013

Is It Time to Sing “Happy Days Are Here Again?”

by Peter Bendor-Samuel

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October 1, 2013

Who’s Trying to Crash the Party for Accenture, Deloitte and IBM?

by Peter Bendor-Samuel

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September 20, 2013

Don’t Buy an Analytics Ticket Unless You’re Prepared to Go on the Ride

by Peter Bendor-Samuel

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September 19, 2013

And That’s the Way It Is

by Peter Bendor-Samuel

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