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Intellectually brave and fact-based insights on transformative strategies, technology and processes
Intellectually brave and fact-based insights on transformative strategies, technology and processes
December 14, 2010
“The reports of my death have been greatly exaggerated.” – Mark Twain, American author and humorist For years, the business model of and precursor to modern IT outsourcing – staff augmentation – has been designated as dead. In fact, this notion of staff augmentation is so pervasive that even the providers of these services tend to deny or hide that [...]
December 09, 2010
Consult (v.tr.) To seek advice or information Sherpas in Blue Shirts – what an odd image. Burly, weathered mountain guides certainly don’t match the mainstream view of well manicured, pinstriped professionals who jet in and out of clients’ offices offering sage advice for substantial fees. But perhaps they should. For hundreds of years, mountaineers have sought out experienced guides to aid [...]
December 07, 2010
Many were surprised when Qatar won the bid for the 2022 World Cup. A great deal of intrigue surrounded the selection process, and cries of foul play continued before, during and after the recent announcement. How could a location with essentially no facilities, requiring technological breakthroughs to ensure neither athletes nor spectators literally roast at the venues, possibly be successful? [...]
December 03, 2010
A candidate who recently interviewed with our firm asked me, “How much cross learning takes place in your organization?” After I answered his question and our interview concluded, I began thinking about how much cross learning among various segments of the BPO industry is affecting the way key deal components are being structured today. Over the last 10 years, the [...]
December 01, 2010
by Yugal Joshi
Capgemini on November 24, 2010 announced it had acquired Thesys Technologies, a small, India-based IT services company. While little known, Thesys is a Temonos Certified Services Partner that provides banking implementation solutions to the global financial services industry. Temonos is a leading provider of banking software, serving over 1,000 financial institutions in more than 125 countries around the world. In [...]
November 26, 2010
I always pause, and frequently cringe, when buyers in the first months of a new outsourcing relationship say that everything is going well because they are not having any problems. Although a honeymoon period is attractive and lulling, it isn’t reality. Reality is that the success of an outsourcing relationship will not be measured by the absence of problems, but [...]
November 23, 2010
Everest Group just concluded one of the industry’s most comprehensive, fact-based studies on the fast evolving global recruitment process outsourcing (RPO) market, RPO Annual Report 2010 – A Year of Rapid Growth and Intense Competition, and the results were loud and clear – the RPO market is booming with new deal signings doubling in 2010 compared to 2009. Clearly, the [...]
November 18, 2010
Anti-offshoring sentiment in the U.S. – fuelled by uninformed press, the Ohio ruling banning outsourcing, visa issues restricting human capital mobility, the chop-shop metaphor by a senior politician in the senate, and the real or perceived belief by U.S workers that they had lost their jobs to India – has been rampant for years. However, the protectionist (and in cases [...]
November 16, 2010
The number 11 holds far-reaching significance in numerology, in the bible, among doomsday theorists, and in the dice game craps, to name just a few instances. What’s the significance of Everest Group’s 11 predictions for the global services industry in 2011? Let’s take a look. 1. Unleashed discretionary spend that fueled the 2010 global services industry will fizzle out by [...]
November 12, 2010
Just back in Delhi for the first time since the Commonwealth Games concluded. As many will recall from media coverage before the games, Delhi struggled to get everything in place in advance – the venues, housing for the athletes, equipment and other things were all late in being completed (and some were never completed). This led to threats and the [...]
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