Innovative ideas and fact-based insights on transformative strategies, technologies, and processes

September 21, 2021

The Race to Vaccinate against COVID-19: Five Ways Outsourcing Providers Can Supercharge the Pharma Industry

by Aakash Jaiswal, Vivek Kumar, Ankur Verma

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September 20, 2021

Engineering Challenges For Technology Platforms

by Peter Bendor-Samuel

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September 20, 2021

Making It Count: Why the Latest IPCC Report Should Compel Enterprises to Rethink the ‘E’ in Their ESG Strategies

by Aakash Jaiswal, Rita N. Soni

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Most Popular

August 11, 2021

Why the Focus Is Returning to Cost of Living Adjustments and Benchmarking Clauses in Outsourcing Contracts

by Rahul Gehani

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August 6, 2021

IT Talent – Winning the Short-term Battle and the Long-term War

by Ronak Doshi, Vaibhav Marichetty, Ashwin Venkatesan

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August 5, 2021

Europe’s Critical Moment in Digital Transformation – Mission 2030

by Nitish Mittal

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June 28, 2021

Sitel Group’s Acquisition of SYKES Makes a Big Statement – What Does It Mean for the CXM Industry?

by Shirley Hung, David Rickard, Sharang Sharma

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September 20, 2021

Interoperability in Healthcare – Key Regulatory Implications and Beyond (Part 2)

by Kaushik S

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September 16, 2021

Where Business Meets Purpose: Launching Our Inaugural Impact Sourcing Specialist State of the Market

by Rita N. Soni

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September 15, 2021

Cloud Transformation: How Much Is Enough?

by Yugal Joshi

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September 15, 2021

Outsourcing Your CXM Operations for the First Time – Here Are 10 Things to Consider

by Shirley Hung, David Rickard, Sharang Sharma

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September 14, 2021

Believe In Zero Trust – How a Familiar Yet Uncelebrated Model Can Protect Your Organization from Cyber Attacks

by Kumar Avijit, Rohit Kumar, Mukesh Ranjan

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September 9, 2021

What’s in a Name – Defining Our Journey toward Sustainability 4.0

by Rita N. Soni

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