Poland: Leading Global Service Delivery in Europe

Let Everest Group + ABSL guide you through the groundbreaking transformation occurring in Poland

Warsaw business district at sunny day. Aerial View.

ABSL + Everest Group Research

Poland has a significant position in global business services, with almost 200,000 people employed in the sector. Traditionally, Poland has been known for delivery of multilingual business process work, contact center, and IT services delivery. However, with the advent of digital and the increasing prominence of banking and financial services, the Polish business services sector is going through groundbreaking transformation.

Everest Group and ABSL Poland are here to help you navigate your way through these changes

Poland Tier-2 and Tier-3 Cities

The global business services sector in Poland is served by multiple delivery locations (cities) due to the individual voivodeships’ (provinces) emphasis on developing this sector. Many Tier-2 and -3 cities have gained prominence from significant investments made by foreign companies headquartered in the United States, Germany, Sweden, Switzerland and countries in Asia. These locations offer relatively untapped talent, sophisticated infrastructure, and cost advantages over Tier-1 cities.

Everest Group explores these themes in a report on global business delivery from Tier-2 and -3 cities in Poland.

A 3-D rendering of a map of Europe that highlights Poland. The borders of Poland are raised above the other countries on the map, and it is colored in white and red, the colors of the polish flag. The rest of the map is white with a black drop shadow.

Business Services Sector in Poland 2017

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