Everest Group Practice Director, Abhishek Mundra, joins the MSDW Podcast to discuss the findings of Everest Group’s recently published assessment of Microsoft Dynamics 365 service providers.
In the podcast, Abhishek discusses topics such as adoption trends, industry specialization, measuring Dynamics 365 customer satisfaction, and the needs of various types of customers from the SMB sector up through large enterprises. As a lead author of the report, Abhishek also offers some perspective on how his team’s findings on Dynamics 365 services compare with competitors in the enterprise ERP and CRM space like Oracle, SAP, Salesforce, and more.
