The human, financial, and social influence of the pandemic shall be felt for generations. For the digital world, it modified the sport. Within a short span of time, all services needed to be digitally accessible. B2B, healthcare, schooling, financial services, and public sector organizations were expected to supply — seemingly overnight — the same seamless digital journeys their B2C counterparts had in place. Today, those digital experiences are here to stay.
While measuring digital transformation failure varies from organization to organization, according to an Everest Group examine, 73% of companies failed to provide any business value from their digital transformation process. That is trillions wasted with no return. So why do digital transformation initiatives fail?