Transitioning Customer Service to the Gig Economy | In the News

Gig economy CX workers can ease the strain on full-time contact center staff, enhancing customer engagement in the process.

Nowadays, these ‘gigs’ have come to be associated with the real-time delivery of goods or services, especially through digital mediums like Fiverr, Uber and Upwork which went into serious overdrive during the pandemic. The gig economy has exploded in popularity since then, and the Everest Group estimates that US gig work will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million gig workers.

Read more in Tech HQ

Request a briefing with our experts to discuss the 2022 key issues presented in our 12 days of insights.

Request a briefing with our experts to discuss our 2022 key issues

How can we engage?

Please let us know how we can help you on your journey.

Contact Us

"*" indicates required fields

Please review our Privacy Notice and check the box below to consent to the use of Personal Data that you provide.