Transitioning Customer Service to the Gig Economy | In the News

Gig economy CX workers can ease the strain on full-time contact center staff, enhancing customer engagement in the process.

Nowadays, these ‘gigs’ have come to be associated with the real-time delivery of goods or services, especially through digital mediums like Fiverr, Uber and Upwork which went into serious overdrive during the pandemic. The gig economy has exploded in popularity since then, and the Everest Group estimates that US gig work will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million gig workers.

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