Apple has been forced to delay the launch of their latest iPhone because there is a global shortage of silicon chips – the most basic building block for any modern electronic device. Delays to new phones and computers might be the expected outcome from a crisis in supplying chips, but what about cars?
Customer Experience Management outsourcing in EMEA: The COVID-19 pandemic is expected to result in a 3-4% market contraction in 2020, driven by the severe impact on energy & utilities, travel & hospitality, and manufacturing sectors (including automotive), which experience high CXM adoption in Europe. (Everest Group, 2020)
